They have really supported us over the years - and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer's issues. The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard.
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots' interactions with customers and multi-language support.