Cognitive Bot - 7 Top Software Platforms In 2021

Post by
Joann Klaas
    Published: 
August 25, 2021
Cognitive Bot - 7 Top Software Platforms In 2021

What Is A Cognitive Bot?


A cognitive bot (also called a Conversational AI bot or just a chatbot) is a software program that is built to understand and have conversations with people. Just like you would chat with a human, you can chat with a chatbot. It is a way to automate processes and tasks so that people get useful information immediately. 

Cognitive bots understand user intent from free text. This means that you can ask a question and the bot understands what you are saying. 

A cognitive bot can understand what the user wants from analyzing their message (usually written inside a chat window on a website or mobile app) and then perform the task by executing some back-end action (e.g. pull up customer data, fill in a form etc).

The main reason to use cognitive bots is to increase customer and employee satisfaction. By simply stating their wish (writing it in the chat window), the bot takes the query, understands it and executes it with measurable results. This saves significant amounts of time for customers and employees. 

We went through tens of software providers and put together a list of the top cognitive bot software tools on the market today.


7 Best Cognitive Bot Software Tools


1. AlphaChat


cognitive bot


AlphaChat is a cognitive bot tool allowing companies to build Conversational AI bots for their website. Aside from Natural Language Understanding, the AI is capable of authenticating users with deep RPA automations for online customer service and sales.


Top Features:

  • Built-in Natural Language Understanding for training Conversational AI.
  • Dedicated widget for website chat automation. Live chat built-in.
  • Use API to authenticate users and connect to back-end systems.
  • Pre-trained industry templates. Works in all languages.


What’s special about this tool: Powerful tool with no-code interface for anyone to build cognitive chatbots. Launch an RPA chatbot in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise bots. 


Pricing: 10-day free trial. Paid plans from €399/month. 



2. Hyro


cognitive bot


Hyro is a cognitive bot software platform that analyzes conversational data to create a basis for conversational interfaces.


Top Features:


  • Virtual Assistants.
  • Parses existing data.
  • Knowledge graph.
  • Healthcare focus.


What’s special about this tool: Focus on the healthcare, government and real estate sector. 


Pricing: Paid plans price available on request.


3. Mindsay


cognitive bot


Mindsay is a cognitive chatbot automation tool which gives Software as a Service companies the possibility to build and train chatbots.


Top Features:

  • Train chatbots.
  • Several languages.
  • Integrate to 3rd party tools.
  • In-depth analytics.


What’s special about this tool: With Mindsay it is possible to train the virtual assistant in multiple languages, connect to third party tools and analyze interactions.


Pricing: Pricing available on request.


4. Activechat.ai


cognitive bot


Activechat is an automated intelligent bot platform for customer interaction automation through building smart AI chatbots that are bundled with a live chat tool and a conversational intelligence module.


Top Features:

  • Chatbot training
  • Chatbot builder
  • Live chat
  • Analytics module


What’s special about this tool: Activechat gives a tool for training the chatbots and connects them to built-in live chat.


Pricing: Prices from $33/agent/month with extra agents $299/year.


5. Meya


cognitive bot


Meya is a cognitive chatbot software for developing customizable virtual assistants and robotic automation.


Top Features:


  • Multiple cloud hosting.
  • Have their own markup language.
  • 3rd party integrations.
  • Customizable widget.


What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.


Pricing: Paid plans starting from $799/month.


6. Ebi


cognitive bot


Ebi is an intelligent RPA bot platform for building chatbots. It uses IBM Watson machine learning models.


Top Features:


  • Connect to voice bots.
  • Uses IBM Watson machine learning.
  • Multichannel deployment.
  • Live chat available.


What’s special about this tool: Ebi offers custom virtual assistant development projects to build an MVP in 30 days.


Pricing: Price available on request.


7. Aivo


cognitive bot


Aivo is an RPA chatbot product for omnichannel customer service automation. 


Top Features:

  • Live chat and co-pilot mode.
  • Virtual Assistant training.
  • WhatsApp integration.
  • Voice integration.


What’s special about this tool: Aivo provides a chatbot training engine and connections to multiple platforms including Genesys, Zendesk, Zapier, Slack and Salesforce.


Pricing: Paid plans starting from $99/month + $0.15/conversation.