Conversational Messaging - 8 Best Software Platforms In 2021

Post by
Indrek Vainu
    Published: 
August 3, 2021
Conversational Messaging - 8 Best Software Platforms In 2021

What Is Conversational Messaging?

Conversational messaging is one-to-one communication between a customer and a brand in a conversational channel (e.g. text message, WhatsApp, website chat). Customers have questions about products and services that the brand offers. They are looking for the easiest way to find an answer to their question before buying.

So the customer types a message to the brand’s WhatsApp number, writes them in Facebook Messenger or goes to their website and types the question into their live chat widget. Conversational messaging helps customers get quick info from the company to the exact question that they have in the fastest manner.

Conversational messaging when built well creates trust between the customer and the brand. By using Conversational AI companies can build automated customer service and sales solutions where customers get information from automated AI chatbot immediately and 24/7. This reduces friction as customers don’t have to wait and companies can serve millions of customers without needing additional customer support staff. 

We went through dozens of providers and brought you the best Conversational Messaging software platforms.


8 Best Conversational Messaging Software Platforms in 2021


1. AlphaChat


conversational messaging


AlphaChat is a conversational messaging software platform allowing companies to build Conversational AI bots for their website. Aside from Natural Language Understanding, the AI is capable of authenticating users with deep automations for online customer service and sales.


Top Features:

  • Built-in Natural Language Understanding for training Conversational AI.
  • Dedicated tool for website chat automation. Live chat built-in.
  • Use API to authenticate users and provide personalized automated support.
  • Pre-trained industry templates. Works in all languages.


What’s special about this tool: Powerful tool with no-code interface for anyone to build conversational messaging flows for customers. Launch an AI-based virtual agent in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise chatbots. 


Pricing: 10-day free trial. Paid plans from €399/month. 


2. e-bot7


conversational messaging


E-bot7 provides tools for building conversational messaging bots for customer-facing conversation automation. 

 

Top Features:

  • Dialog Editor.
  • Virtual Customer Assistant training.
  • Integrations to 3rd party tools.
  • No-code platform.


What’s special about this tool: E-bot7 uses routing for transferring customers from the chatbot to human agents when escalated.


Pricing: Paid plans price available on request.


3. Meya


conversational messaging


Meya is a conversational messaging program for developing customizable virtual assistants.


Top Features:


  • Multiple cloud hosting.
  • Have their own markup language.
  • 3rd party integrations.
  • Customizable widget.


What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.


Pricing: Paid plans starting from $799/month.


4. Mindsay


conversational messaging


Mindsay is a conversational marketing automation tool which gives Software as a Service companies the possibility to build and train chatbots.


Top Features:

  • Train chatbots.
  • Several languages.
  • Integrate to 3rd party tools.
  • In-depth analytics.


What’s special about this tool: With Mindsay it is possible to train the virtual assistant in multiple languages, connect to third party tools and analyze interactions.


Pricing: Pricing available on request.


5. Ebi


conversational messaging


Ebi is a Conversational AI based messaging platform for building chatbots. It uses IBM Watson machine learning models.


Top Features:


  • Connect to voice bots.
  • Uses IBM Watson machine learning.
  • Multichannel deployment.
  • Live chat available.


What’s special about this tool: Ebi offers custom chatbot development projects to build an MVP in 30 days.


Pricing: Price available on request.


6. Activechat.ai


conversational messaging


Activechat is a platform for customer interaction automation for subscription business through building smart AI chatbots that are bundled with a live chat tool and a conversational intelligence module.


Top Features:

  • Chatbot training
  • Chatbot builder
  • Live chat
  • Analytics module


What’s special about this tool: Activechat gives a tool for training the chatbots and connects them to built-in live chat.


Pricing: Prices from $33/agent/month with extra agents $299/year.



7. Solvvy


conversational messaging


Solvvy is a chatbot and messaging automation platform for building no-code workflows. Suits for subscription based businesses in their customer service automation.


Top Features:

  • Chatbot training.
  • Statistics and analytics.
  • Workflow builders.
  • Multi-channel support.


What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat. 


Pricing: Pricing available on request.


8. Hyro


conversational messaging


Hyro is conversational messaging software platform that analyzes conversational data to create a basis for conversational interfaces.


Top Features:


  • Virtual Assistants and bots.
  • Parses existing data.
  • Knowledge graph.
  • Healthcare focus.


What’s special about this tool: Focus on the healthcare, government and real estate sector. 


Pricing: Paid plans price available on request.