Top 10 Online Customer Service Chatbot Software Tools

Post by
Indrek Vainu
May 24, 2021
Top 10 Online Customer Service Chatbot Software Tools

Online customer support chatbots are robots capable of providing customers on a website information about your company’s products and services. These smart machines enable customers to solve queries on their own without the need for human support agents.

With so many choices available we compiled a list of top chatbots software tools and platforms where you can automate your online customer support.

Top online customer service chatbot software

1. AlphaChat

online customer service chatbot platform software

AlphaChat is a chatbot software platform allowing anyone to build smart AI bots for their website. Aside from Natural Language Understanding, the bots are capable of authenticating users with deep automations.  

Top Features:

  • Built-in Natural Language Understanding for training chatbots.
  • Dedicated tool for website chat automation. Live chat built-in.
  • Use API to authenticate users and provide personalized automated support.
  • Pre-trained industry templates. Works in all languages.

What’s special about this tool: Powerful tool with no-code interface for anyone to build customer service chatbots. Launch a bot in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise chatbots. 

Pricing: 10-day free trial. Paid plans from €399/month. 

2. Chatfuel

Chatfuel is an online customer support chatbot development platform for Facebook, Instagram and Messenger for increasing sales, reducing cost and automating support. 

Top Features:

  • Qualify leads.
  • Clickable menus.
  • Integration to Facebook.
  • A/B testing.

What’s special about this tool: Chatfuel works with Facebook products and allows creating chatbots to engage with users on their platforms.

Pricing: Free plan limited to 50 users, paid plans from $15/month.

3. Drift

Drift is an online chatbot builder that helps companies capture leads from the website and convert them to paying customers. 

Top Features:

  • Lead generation.
  • Agent escalation.
  • Visitor intelligence.
  • Integrations to third parties.

What’s special about this tool: Drift is focused on online support and sales through automation, chat and video chat.

Pricing: Price available on request.

4. Pandorabots

Pandorabots is a chatbot platform that comes with an IDE and allows to build code-based and no-code chatbots according to open standards for your online customer support.

Top Features:

  • You own the code.
  • Works on the website. 
  • Context aware.
  • Voice enabled.

What’s special about this tool: Comprehensive platform for building chatbots and writing your own code with plenty of flexibility. 

Pricing: Free sandbox. Paid plans starting from $19/month. 

5. SnapEngage

SnapEngage is a chatbot tool for building customer service and engagement automation through Answer and Guide Bot modules for your online customer support needs.


Top Features:

  • CRM and help desk integrations.
  • Live chat and chatbots.
  • Analytics and reporting.
  • WeChat integration.

What’s special about this tool: SnapEngage offers also Twitter, Facebook Messenger, SMS and WeChat integrations.

Pricing: Paid plans from €15/user/month (plus platform fee, billed annually).

6. Ada

Ada is an online customer service chatbot platform for customer service and marketing automation. Has also a no code solution. 

Top Features:

  • Predictive suggestions. 
  • APIs available. 
  • No code platform.
  • Smart routing.

What’s special about this tool: Ada enables different service levels for people when routing from the bot to the agents based on customer profile in customer service automation.

Pricing: Paid plans price available on request.

7. is a platform for building conversational chatbots without coding and connecting them to live chat on your website.

Top Features:

  • Templates for different industries.
  • Drag and drop builder.
  • Live chat connection.
  • AI chatbot platform.

What’s special about this tool: enables building chatbots for online customer support and connecting them with live agents.

Pricing: Free 14-day trial available. Paid plans starting from $50/month.

8. Cliengo

Cliengo allows building chatbots for your sales and marketing automation. 

Top Features:

  • Live chat.
  • WhatsApp integration.
  • CRM included.
  • Chatbot builder.

What’s special about this tool: Cliengo offers a chatbot builder together with CRM and WhatsApp integration.

Pricing: Free up to 1 chatbot and 10 leads. Paid plans from $24/month.

9. is one of the best chatbot tools for chat automation and support automation aimed for ecommerce companies.

Top Features:

  • Shopify integration
  • Shop quiz
  • Opt-in tools

What’s special about this tool: is focused on ecommerce companies looking to increase their growth through conversion tools like shop quiz, opt-ins and messaging automation.

Pricing: 14-day free trial. Paid plans from $29/month.

10. Botkit

Botkit is an open source developer tool for building chatbots for automating your online customer support. Part of Microsoft Bot Framework.

Top Features:

  • Open source
  • Integrations
  • Plugins
  • AI chatbot platform

What’s special about this tool: Open source tool for building chatbots.

Pricing: Free.