8 Best Online Customer Service Conversational AI Software Platforms in 2021

Post by
Indrek Vainu
    Published: 
May 24, 2021
 8 Best Online Customer Service Conversational AI Software Platforms in 2021

Customers are increasingly using messaging channels to reach customer support. Conversational AI enables building automated machines to answer customers’ queries in an instant and accurately.

With many vendors to choose from, we put together a list of the best Conversational AI software platforms that you can use to automate your online customer service on your website.


Best Online Customer Service Conversational AI Software


1. AlphaChat

online customer service conversational ai software platform


AlphaChat is a chatbot software platform allowing anyone to build Conversational AI bots for their website. Aside from Natural Language Understanding, the AI is capable of authenticating users with deep automations for online customer service.


Top Features:

  • Built-in Natural Language Understanding for training Conversational AI.
  • Dedicated tool for website chat automation. Live chat built-in.
  • Use API to authenticate users and provide personalized automated support.
  • Pre-trained industry templates. Works in all languages.


What’s special about this tool: Powerful tool with no-code interface for anyone to build online customer service Conversational AI. Launch a bot in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise chatbots. 


Pricing: 10-day free trial. Paid plans from €399/month. 


2. Hyro



Hyro is platform that analyzes conversational data to create a basis for customer service Conversational AI bots.


Top Features:


  • Virtual Assistants.
  • Parse existing data.
  • Knowledge graph.
  • Healthcare focus.


What’s special about this tool: Focus on the healthcare, government and real estate sector. 


Pricing: Paid plans price available on request.


3. Ebi



Ebi is a Conversational AI platform for building customer support automation solutions utilizing IBM Watson machine learning models.


Top Features:


  • Uses IBM Watson machine learning.
  • Connect to voice.
  • Multichannel deployment.
  • Live chat.


What’s special about this tool: Ebi offers custom online customer support Conversational AI development projects to build an MVP in 30 days.


Pricing: Price available on request.


4. Rulai



Rulai is a Conversational AI platform allowing to create Virtual Assistants for websites. 


Top Features:


  • Natural Language Understanding.
  • Integrations.
  • Drag and drop design console.
  • Multi-channel.


What’s special about this tool: Rulai enables training smart AI bots to understand natural language and integrate with various 3rd party tools.


Pricing: Free trial available on request. Price available on request.


5. Ultimate.ai



Ultimate.ai is a Conversational AI software for automating customer support.


Top Features:


  • Virtual Assistant training.
  • Enterprise focus.
  • CRM integrations.
  • Custom machine learning models.


What’s special about this tool: Ultimate.ai allows building AI bots in several languages and launching customer service automation within weeks.


Pricing: Paid plans starting from €499/month.


6. Aivo



Aivo is a Conversational AI and chatbots building tool for omnichannel customer service automation. 


Top Features:


  • Live chat and co-pilot mode.
  • WhatsApp integration.
  • Voice integration.
  • Virtual Assistant training.


What’s special about this tool: Aivo provides a Conversational AI training engine and connections to multiple platforms including Genesys, Zendesk, Zapier, Slack and Salesforce.


Pricing: Paid plans starting from $99/month + $0.15/conversation.


7. Meya



Meya is a Conversational AI chatbot program for developing customizable virtual assistants for online customer support automation.


Top Features:


  • Multi-cloud hosting.
  • 3rd party integrations.
  • Own markup language.
  • Customizable widget.


What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their Conversational AI.


Pricing: Paid plans starting from $799/month.



8. Verloop.io



Verloop product allows creating chatbots and Conversational AI for customer service automation and marketing chatbots.


Top Features:


  • E-commerce features.
  • Bot builder. 
  • Analytics.
  • Live chat.


What’s special about this tool: Verloop has focus for e-commerce companies seeking to automate support and increase sales.


Pricing: Pricing available on request.