9 Best SaaS Customer Service Chatbot Software Platforms In 2021

Post by
Indrek Vainu
    Published: 
May 22, 2021
9 Best SaaS Customer Service Chatbot Software Platforms In 2021

Software as a service (SaaS) companies use chatbots to provide automated customer service to their customer base. Offering instantaneous answers through customer support chatbots on their website, SaaS companies increase self-service rates and require less human support in their operations.

There are a multitude of chatbot software vendors and making a choice can be difficult. We went through dozens of providers and compiled a list of top SaaS customer service chatbot software platforms.


1. AlphaChat


SaaS customer service chatbot software platform


AlphaChat is a chatbot software platform allowing anyone to build smart AI bots for automating their SaaS customer service. Aside from Natural Language Understanding, the bots are capable of authenticating users with deep automations.  


Top Features:

  • Pre-trained SaaS industry templates. Works in all languages.
  • Built-in Natural Language Understanding for training chatbots.
  • Dedicated tool for website chat automation. Live chat built-in.
  • Use API to authenticate users and provide personalized automated support.


What’s special about this tool: Powerful tool for SaaS companies with no-code interface for anyone to build customer service chatbots. Launch a bot in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise chatbots. 


Pricing: 10-day free trial. Paid plans from €399/month. 


2. Flow XO



Flow XO is a chatbot builder allowing SaaS companies to build chatbots code-free to communicate with customers and connect them to live chat when needed.


Top Features:

  • Lead filtering.
  • Live chat.
  • Receive payments.
  • Variety of integrations.


What’s special about this tool: Flow XO allows to accept payments via the chatbot and is integrated to a variety of tools.


Pricing: Free for 500 interactions. Paid plans starting from $19/month. 


3. Quriobot



Quriobot is drag and drop chatbot designer for subscription companies seeking to create conversations that match their brand and automate customer support.


Top Features:

  • Multi-user accounts.
  • Connect to social channels.
  • Access for agencies to build their chat automations.
  • Dedicated landing page.


What’s special about this tool: Quriobot has user access management and reporting available for agencies.


Pricing: Free up to 500 chats per month. Paid plans from €9 per month.


4. Botsify



Botsify allows creating chatbots for websites, SMS, WhatsApp and Facebook for support automation. 


Top Features:

  • Live chat.
  • WhatsApp integration.
  • Answer translation.
  • No coding skills needed.


What’s special about this tool: Botsify provides the ability to integrate bots into WhatsApp, Messenger and SMS.


Pricing: 14-day free trial. Paid plans starting from $40/month.


5. Outgrow



Outgrow is a product for creating interactive content including chatbots to turn website visitors into leads and increase automation.


Top Features:

  • Calculator templates.
  • Chatbot templates.
  • Interactive quizzes.
  • Audience segmentation.


What’s special about this tool: Outgrow offers a variety of interactive content tools including chatbots and quizzes.


Pricing: 7-day free trial.  Paid plans from $55/month.


6. Tidio


Tidio is a live chat provider that also offers a chatbot builder for automating customer support. 


Top Features:

  • Templates.
  • Integrate on websites.
  • Measure customer satisfaction.
  • Live chat.


What’s special about this tool: Tidio product has email marketing background making sales and lead generation well thought through.


Pricing: Free up to 100 chats. Paid plans starting from €18/month. 


7. Engati



Engati is a product that SaaS companies can use in automating support and retaining customers with AI chatbots.


Top Features:

  • Connect to 14+ social platforms.
  • Live chat.
  • Minimal coding required.
  • Localization tools.


What’s special about this tool: Engati brings the power of customer support chatbots and live chat into a single product and integrates across several social platforms.


Pricing: Free up to 1,000 interactions. Paid plans price available on request.


8. Smartloop




Smartloop is one of chatbot software companies with a product for building lead generation and sales chatbots in Facebook Messenger that also connects with their live chat tool.


Top Features:

  • Lead re-engagement.
  • Live chat.
  • Chatbot builder.
  • Analytics.


What’s special about this tool: Smartloop connects with Facebook and provides their own live chat for cases that need to be escalated to human agents.


Pricing: Free (up to 100 subscribers), paid plans starting from $10/month. 



9. SnapEngage



SnapEngage is a messaging automation tool for building customer service and engagement automation the product’s modules.

 

Top Features:

  • Live chat and chatbots.
  • Analytics and reporting.
  • CRM and help desk integrations.
  • WeChat integration.


What’s special about this tool: SnapEngage offers Twitter, Facebook Messenger, SMS and WeChat integrations.


Pricing: Paid plans from €15/user/month (plus platform fee, billed annually).