Top 7 Zendesk AI Chatbot Tools

Zendesk AI chatbots enable you to provide quicker support with less agents’ resources. With a variety of products available, it can be difficult to decide which chatbot software platforms are the best ones to use for Zendesk.

We spent a lot of hours going through dozens of products and put together a carefully curated list of top 7 third party chatbot software companies that allow you to build Zendesk AI bots. 

Top Zendesk Bot Companies

1. AlphaChat

AlphaChat is an end-to-end Conversational AI platform to increase self-service resolution rates and increase customer satisfaction through smart chatbots. The no code platform allows anyone to build Natural Language Understanding AI chatbots in Zendesk. In addition, there are advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Pre-trained templates for various industries in the no-code tool
  • Seamless handover to Zendesk agents
  • Authentication and APIs

What’s special about this tool: Standard Package offers everything for building your own AI, insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance (self service rate (%), costs saved (USD/EUR), customer satisfaction metrics (NPS/CSAT)). Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month.  

Try out AlphaChat for free.

2. Botmind

Botmind is a unique virtual agent solution leveraging Zendesk AI and allowing e-merchants to automate their customer support.

Top Features:

  • Sales funnel optimization
  • Pre-recorded answers & scenarios 
  • Handover to live agents
  • Integrations

What’s special about this tool: Botmind is a good option for those seeking to convert leads, engage conversations with visitors and assist them in their buying journey.

Pricing: Paid plans price available on request.

3. Certainly

Certainly is a chatbot platform that allows companies to build Zendesk AI chatbots and automate their customer support.

Top Features:

  • Integrates with Zendesk products
  • Multiple API-s and webhooks
  • Handover to agent
  • Smart routing

What’s special about this tool: Certainly proactively take your visitors to the right product, deliver dynamic support, upsell, help at checkout and handle returns.

Pricing: Zendesk AI chatbot available with the paid  plan from €500/month.

4. Bot XO

Bot XO provides an AI chatbot builder which you can connect to your Zendesk account and provide automated customer support for your customers.

Top Features:

  • Pre-built templates
  • Webhooks and APIs to connect to CRMs
  • Connects to Zendesk, Facebook Messenger, Azure
  • E-commerce focus

What’s special about this tool: BotXO has webhooks and APIs available for connecting to third-party software and several out-of-the-box integrations available.

Pricing: Paid plans from €990/month for Zendesk AI integrations.

5. e-bot 7

E-bot7 offers a Conversational Zendesk AI bot tool for customer-facing conversation automation 


Top Features:

  • Dialog Editor
  • Virtual Assistant training
  • No-code platform
  • Integrations to 3rd party tools

What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.

Pricing: Paid plans price available on request.

6. GetJenny

GetJenny is a Conversational AI platform for building customer service Zendesk AI chatbots.

Top Features:

  • Virtual Assistant training
  • Integrates with 3rd party live chat tools
  • Collect customer feedback
  • Conversation logs

What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.

Pricing: Paid plans price available on request.

7. Floatbot

Floatbot offers a no-code Zendesk AI chatbot building tool to automate customer-facing conversation.


Top Features:

  • Multilingual
  • Omni-channel
  • No-code platform
  • Industry specific model

What’s special about this tool: Integrating the Floatbot app to Zendesk Marketplace gives your agent the convenience to be more efficient rather than juggling between different dashboards.

Pricing: 14 day free trial. Yearly paid plans $999/month.