Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).
Zendesk bot enable you to provide quicker support with less agents’ resources. With a variety of products available, it can be difficult to decide which chatbot software platforms are the best ones to use for Zendesk.
We spent a lot of hours going through dozens of products and put together a carefully curated list of top 9 third party chatbot software companies that allow you to build Conversational AI Zendesk bots.
AlphaChat is an end-to-end Conversational AI platform to increase self-service resolution rates and increase customer satisfaction through smart chatbots. The no code platform allows anyone to build Natural Language Understanding chatbots in Zendesk. In addition, there are advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.
Top Features:
What’s special about this tool: Standard Package offers everything for building your own AI, insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance (self service rate (%), costs saved (USD/EUR), customer satisfaction metrics (NPS/CSAT)). Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts.
Pricing: 10-day free trial. Paid plans from €399/month.
Tars is a chatbot platform allowing you to create conversational landing pages to improve your PPC conversion rate. Tars also allows the creation of Zendesk bots.
Top Features:
What’s special about this tool: Tars is a good option for those seeking to convert leads better from their advertising campaigns.
Pricing: Free 14-day trial available, paid plans from $499/month.
Certainly is a chatbot platform that allows companies to build Zendesk bots and automate their customer support in several channels.
Top Features:
What’s special about this tool: Certainly proactively take your visitors to the right product, deliver dynamic support, upsell, helpt at checkout and handle returns.
Pricing: Zendesk bot available with the paid plan from €500/month.
Bot XO provides an AI chatbot builder which you can connect to your Zendesk account and provide automated customer support for your customers.
Top Features:
What’s special about this tool: BotXO has webhooks and APIs available for connecting to third-party software and several out-of-the-box integrations available.
Pricing: Paid plans from €990/month for Zendesk integrations.
Finn AI is a chatbot platform for banks and credit unions to automate their customer support in Zendesk and other channels.
Top Features:
Pricing: Paid plans price available on request..
GetJenny is a Conversational AI platform for building customer service Zendesk bots.
Top Features:
What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.
Pricing: Paid plans price available on request.
E-bot7 offers a Conversational AI bot tool for customer-facing conversation automation
Top Features:
What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.
Pricing: Paid plans price available on request.
IBM Watson Assistant offers speech-to-text and chat automation capabilities for building your virtual Zendesk bot.
Top Features:
What’s special about this tool: IBM Watson Assistant brings a variety of machine learning tools and capabilities for automating your customer support from chat to voice to internal data.
Pricing: Free up to 5 skills and 10,000 messages/month. Paid plans from $120/month.
Ada is a chatbot platform that allows companies to build Zendesk bots and automate their customer support in several channels.
Top Features:
What’s special about this tool: Ada provides automated Zendesk bots for the enterprise with their Conversational AI product.
Pricing: Paid plans price available on request
