7 Best Zendesk Chatbot Software Platforms in 2021

Post by
Indrek Vainu
    Published: 
April 26, 2021
7 Best Zendesk Chatbot Software Platforms in 2021

Chatbots in Zendesk enable you to provide quicker support with less agents’ resources. With a variety of products available, it can be difficult to decide which chatbot software platforms are the best ones to use for Zendesk. 

We spent 22 hours going through dozens of products and put together a carefully curated list of top 7 third party chatbot software companies that allow you to build Conversational AI chatbots for Zendesk. 

Top 7 Zendesk Chatbot Software Companies

1. AlphaChat


best zendesk chatbot platform



AlphaChat is an end-to-end Conversational AI platform to increase self-service resolution rates and increase customer satisfaction through smart chatbots. The no code platform allows anyone to build Natural Language Understanding chatbots in Zendesk. In addition, there are advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.


Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Pre-trained templates for various industries in the no-code tool
  • Seamless handover to Zendesk agents
  • Authentication and APIs


What’s special about this tool: Standard Package offers everything for building your own AI, insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance (self service rate (%), costs saved (USD/EUR), customer satisfaction metrics (NPS/CSAT)). Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 


Pricing: 10-day free trial. Paid plans from €399/month. 


2. e-bot7


E-bot7 offers a Conversational AI bot tool for customer-facing conversation automation 

 

Top Features:

  • Dialog Editor
  • Virtual Assistant training
  • No-code platform
  • Integrations to 3rd party tools


What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.


Pricing: Paid plans price available on request.



3. GetJenny




GetJenny is a Conversational AI platform for building customer service chatbots.


Top Features:

  • Virtual Assistant training
  • Integrates with 3rd party live chat tools
  • Collect customer feedback
  • Conversation logs


What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.


Pricing: Paid plans price available on request.



4. Ada





Ada is a chatbot platform that allows companies to automate their customer support in several channels including Zendesk.


Top Features:

  • No-code platforms
  • Several integrations to 3rd parties
  • Conversational AI module
  • Works across domains


What’s special about this tool: Ada provides automated chatbots for the enterprise with their Conversational AI product.


Pricing: Paid plans price available on request.


5. Finn AI



Finn AI is a chatbot platform for banks and credit unions to automate their customer support in Zendesk and other channels.


Top Features:

  • Focus on banks and credit unions
  • Pre-trained topics
  • Chatbot builder
  • AI and rule-based reasoning


Pricing: Paid plans price available on request.

6. IBM Watson Assistant



IBM Watson Assistant offers speech-to-text and chat automation capabilities for building your virtual customer assistants for customer support. 


Top Features:

  • Agent assist tools
  • Train Virtual Assistants
  • Voice assistants
  • Data mining


What’s special about this tool: IBM Watson Assistant brings a variety of machine learning tools and capabilities for automating your customer support from chat to voice to internal data.


Pricing: Free up to 5 skills and 10,000 messages/month. Paid plans from $120/month.


7. Bot XO



Bot XO provides an AI chatbot builder which you can connect to your Zendesk account and provide automated customer support for your customers.


Top Features:

  • Pre-built templates
  • Webhooks and APIs to connect to CRMs
  • Connects to Zendesk, Facebook Messenger, Azure
  • E-commerce focus


What’s special about this tool: BotXO has webhooks and APIs available for connecting to third-party software and several out-of-the-box integrations available.


Pricing: Paid plans from €990/month for Zendesk integrations.