Build virtual customer assistants that your customers can chat with. Automatically trained for any language. Able to answer unscripted questions like "How much does your service cost", "When are you open" etc.
"Dropbox" folder-style interface for adding topics. Well organized even with 500+ topics. Copy-paste topics.
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When the bot cannot help customers, route intelligently the conversations to our live chat. Your agent can take over and continue the discussion.
New to building bots? No problem. When you sign-in we have made a pre-built bot for you with the topics your bot most likely needs - menu, products, services, offline message, pricing, contact, handover to live agent.
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Change colors. Add your logo. Increase chat window size and more. All this done easily with no coding skills.
See what customers have asked the bot. Train the bot on that data with one click. See bot accuracy.
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Measure chatbot deflection rate, text and button interactions, topic popularity, satisfaction total and per topic. Measure agents response time, activity, SLA.
Want to authenticate users? Use the API? Write custom code on our platform? Connect other channels? Deploy on-premise? We can add this in Enterprise package.
Get a powerful chatbot and live chat platform where you can build smart chatbots.
They have really supported us over the years - and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer's issues. The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard.
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots' interactions with customers and multi-language support.
