30 Best Chatbot Software Platforms in 2021

Post by
Indrek Vainu
    Published: 
February 23, 2021
30 Best Chatbot Software Platforms in 2021



Chatbots can be helpful tools for automating customer service and capturing leads. That’s why it is important to pick the right tool to suit your needs.

With so many products available, it is tough to decide which ones are the top chatbot tools. To make your life easier we spent hours going through dozens of products and putting together a carefully curated list of top 30 chatbot software platforms - from simple bot builders to more comprehensive no-code and low-code AI chatbot products.

What is a chatbot?

Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).


Best chatbot software


1. AlphaChat

alphachat

AlphaChat is a no-code Conversational AI platform allowing anyone to build Natural Language Understanding (NLU) chatbots and Virtual Assistants. 


Top Features:

  • Built-in Natural Language Understanding for training chatbots
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support


What’s special about this tool: Powerful tool with insights into customer conversations (topics discussed, customer satisfaction) and statistics on bot performance. SLA and Alpha Operating System with custom code available for enterprise chatbots. 

Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.


Pricing: 10-day free trial. Paid plans from €399/month. 


2. Qualified


qualified


Qualified allows building chatbots with their no-code product for automating your support and sales.


Top Features:

  • Salesforce integration
  • Book meetings
  • User routing
  • Live chat


What’s special about this tool: Qualified provides live chat, chatbots and voice calls.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Paid plans from $1200/month.


3. Chatfuel


chatfuel



Chatfuel is a no-code chatbot development platform for Facebook, Instagram and Messenger for increasing sales, reducing cost and automating support. One of the top chatbot companies in terms of popularity.


Top Features:

  • Lead qualification
  • Clickable menus
  • Integration to Facebook
  • A/B testing


What’s special about this tool: Chatfuel works with Facebook products and allows to create chatbots to engage with users on their platforms.

Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free plan limited to 50 users, paid plans from $15/month.


4. Tars


tars


Tars is a chatbot platform allowing you to create conversational landing pages to improve your PPC conversion rate. It provides a suite of templates for conversation-based lead generation.


Top Features:

  • Lead generation forms
  • Templates for various industries
  • Separate URL for chatbots
  • CRM integration


What’s special about this tool: Tars is a good option for those seeking to convert leads better from their advertising campaigns.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free 14-day trial available, paid plans from $499/month.


5. ManyChat


manychat


ManyChat is one of the top chatbot companies building chatbots for Facebook Messenger and SMS. The product is geared towards driving sales, getting more leads and engaging with customers.


Top Features:

  • Large community
  • Facebook integration
  • Templates
  • CRM integrations


What’s special about this tool: Manychat is one of chatbot software companies with a large community and specializes in sales and marketing chatbots in Facebook.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free up to 1,000 contacts. Paid plans starting from $10/month. 



6. SnapEngage


snapengage


SnapEngage is a chatbot tool for building customer service and engagement automation through Answer and Guide Bot modules.

 

Top Features:

  • CRM and help desk integrations
  • Live chat and chatbots
  • Analytics and reporting
  • WeChat integration


What’s special about this tool: SnapEngage offers Twitter, Facebook Messenger, SMS and WeChat integrations.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Paid plans from €15/user/month (plus platform fee, billed annually).



7. MobileMonkey


mobilemonkey


MobileMonkey is a chatbot platform for marketing, sales and customer support for Facebook, SMS and websites.


Top Features:

  • Omnichannel
  • Facebook integration
  • Lead generation
  • Templates


What’s special about this tool: MobileMonkey integrates with various channels and has extensive features suitable for marketing agencies.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free plan available, paid plans from $21/month.



8. Smartloop


smartloop



Smartloop is one of chatbot software companies with a product for building lead generation and sales chatbots in Facebook Messenger that also connects with their live chat tool.


Top Features:

  • Lead re-engagement
  • Live chat
  • Chatbot builder
  • Analytics


What’s special about this tool: Smartloop connects with Facebook and provides their own live chat for cases that need to be escalated to human agents.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free (up to 100 subscribers), paid plans starting from $10/month. 



9. Chatbot.com


chatbot.com


Chatbot.com is a platform for building conversational chatbots without coding and connecting them to live chat.  


Top Features:

  • Drag and drop builder
  • Templates
  • Live chat connection
  • AI chatbot platform


What’s special about this tool: Chatbot.com enables building chatbots for various use cases and connecting them with live agents.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Free 14-day trial available. Paid plans starting from $50/month.



10. Userlike


userlike


Userlike is one of the best chatbot solutions with a live chat product that also offers the ability to build chatbots for automation. 


Top Features:

  • Live chat
  • Rule-based chatbot
  • Bring your own bot
  • Handover to agents


What’s special about this tool: Handover to human agents in live chat and ability to connect your own bot to the product.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Chatbot available with the paid Business plan from €720/month.



11. Drift


drift.com


Drift is a chatbot builder that helps companies capture leads from your website and convert them to paying customers. 


Top Features:

  • Lead generation
  • Agent escalation
  • Visitor intelligence
  • Integrations


What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Price available on request.



12. Engati


engati


Engati is a product for supporting and retaining customers with bots and live chats on 14+ platforms. 


Top Features:

  • Connect to 14+ social platforms
  • Live chat
  • Minimal coding required
  • Localization


What’s special about this tool: Engati brings the power of chatbots and live chat into a single product and integrates across several social platforms.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free up to 1,000 interactions. Paid plans price available on request.



13. Pandorabots


pandorabots


Pandorabots is a chatbot platform that comes with an IDE and allows to build code-based and no-code chatbots according to open standards.


Top Features:

  • Own your code
  • Cross-channel
  • Context aware
  • Voice enabled


What’s special about this tool: Comprehensive platform for building chatbots and writing your own code with plenty of flexibility. 


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Free sandbox. Paid plans starting from $19/month. 



14. Flow XO


flowxo


Flow XO is a chatbot builder allowing users to build chatbots code-free to communicate with customer and connect them to live chat when needed.


Top Features:

  • Lead filtering
  • Live chat
  • Receive payments
  • Variety of integrations


What’s special about this tool: Flow XO allows to accept payments via the chatbot and is integrated to a variety of tools.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free for 500 interactions. Paid plans starting from $19/month. 



15. Freshchat


freshchat


Freshchat is a chatbot product from the freshworks family that also provides CRM and customer support software. 


Top Features:

  • Live chat
  • Train on CRM data
  • Book meetings
  • Gather leads


What’s special about this tool: Freshchat operates within the freshworks family of products that provide a variety of features.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Paid plans starting from €69/month.



16. Tidio


tidio


Tidio is a live chat provider that also offers a chatbot builder for automating lead generation and customer support. 


Top Features:

  • Templates
  • Integrate on websites
  • Measure customer satisfaction
  • Live chat


What’s special about this tool: Tidio product has email marketing background making sales and lead generation well thought through.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free up to 100 chats. Paid plans starting from €18/month. 



17. SnatchBot


snatchbot


SnatchBot is a feature-rich platform for building and training chatbots for a variety of industries.


Top Features:

  • Integration to social channels
  • Sentiment analysis
  • Speech recognition
  • Live chat


What’s special about this tool: SnatchBot offers several features like voice and NLP model training to make this suitable for more advanced users.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Free plan available. Paid plans starting from $30/month.



18. Quriobot


quriobot


Quriobot is drag and drop chatbot designer for companies seeking to create conversations that match your brand.


Top Features:

  • Multi-user accounts
  • Connect to social channels
  • Dedicated landing page
  • Access for agencies


What’s special about this tool: Quriobot has user access management and reporting available for agencies to use their tool conveniently for several customers.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free up to 500 chats per month. Paid plans from €9 per month.



19. Ada


ada


Ada is chatbot platform for customer service and marketing automation and with a no code solution. 


Top Features:

  • No code platform
  • APIs
  • Predictive suggestions
  • Smart routing


What’s special about this tool: Ada enables different service levels for people when routing from the bot to the agents based on customer profile.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Paid plans price available on request.



20. Botsify


botsify


Botsify allows creating chatbots for websites, SMS, WhatsApp and Facebook. 


Top Features:

  • Live chat
  • WhatsApp integration
  • Answer translation
  • No coding skills needed


What’s special about this tool: Botsify provides the ability to integrate bots into WhatsApp, Messenger and SMS.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: 14-day free trial. Paid plans starting from $40/month.



21. Imperson


imperson


Imperson is one of the best chatbot tools for building chatbots that understand natural language for marketing and customer support. 


Top Features:

  • Lead generation
  • Audience segmentation
  • Chatbot software for website
  • eCommerce focus


What’s special about this tool: Imperson provides online retailers a chatbot solution for quicker response times and increased sales.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Paid plans price available on request.



22. Xenioo


xenioo


Xenioo is an omnichannel chatbot platform for building natural language understanding chatbots. 


Top Features:

  • Social platform integrations
  • Train the chatbot
  • Teams and users
  • API integrations


What’s special about this tool: Xenioo allows to train and build your chatbot with a drag and drop interface.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Free up to 500 messages per month. Paid plans from €29/month.



23. Itsalive


itsalive


Itsalive provides a product for building Facebook Messenger chatbots. 


Top Features:

  • Facebook Messenger connected
  • Decision trees
  • Handover to agent
  • Broadcast to subscribers


What’s special about this tool: Itsalive is focused on Facebook Messenger bots with a variety of tools for customer service automation and marketing.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free up to 1,000 messages per month. Paid plans from $19/month.



24. Octane.ai


octane.ai


Octane.ai is one of the best chatbot tools for chat automation and conversion enhancement platform aimed for ecommerce companies.


Top Features:

  • Shopify integration
  • Shop quiz
  • Opt-in tools


What’s special about this tool: Octane.ai is focused on ecommerce companies looking to increase their growth through conversion tools like shop quiz, opt-ins and messaging automation.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: 14-day free trial. Paid plans from $29/month.



25. Botscrew


botscrew


Botscrew provides an enterprise focused chatbot platform and offers custom development work on building chatbots.


Top Features:

  • Enterprise chatbots
  • Custom development
  • Integrations
  • Suitable for agencies


What’s special about this tool: Botscrew offers custom chatbot development on top of its own chatbot platform which can be useful for companies looking for a partner in the chatbot development journey.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Paid plans price available on request.



26. Olark


olark


Olark is a live chat product that offers also the creation of chatbots.


Top Features:

  • Live chat
  • Chatbot routing to agents
  • Custom development
  • Integrations to CRM


What’s special about this tool: Olark connects with a live chat product so that agents can take over when the bot cannot answer questions.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Chatbot available with Olark Pro plan. Price available on request.



27. Botkit


botkit


Botkit is an open source developer tool for building chatbots. Part of Microsoft Bot Framework.


Top Features:

  • Open source
  • Integrations
  • Plugins
  • AI chatbot platform


What’s special about this tool: Open source tool for building chatbots.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Free.



28. Outgrow


outgrow


Outgrow is a product for creating interactive content including chatbots to turn website visitors into leads.


Top Features:

  • Chatbot templates
  • Interactive quizzes
  • Calculators
  • Audience segmentation


What’s special about this tool: Outgrow offers a variety of interactive content tools including chatbots and quizzes.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: 7-day free trial.  Paid plans from $55/month.



29. Automat


automat


Automat is a Conversational AI platform for ecommerce companies for lifting customer satisfaction and sales.


Top Features:

  • Ecommerce focus
  • Train the bot
  • Labeled product database
  • Chatbot software for website


What’s special about this tool: Automat suits well for ecommerce companies looking to lift their sales.


Perfect for: Companies with 500+ chats / month seeking a more advanced Conversational AI solution.

Pricing: Price available on request.



30. Cliengo


cliengo


Cliengo allows building chatbots for sales and marketing automation. 


Top Features:

  • Live chat
  • WhatsApp integration
  • CRM included
  • Chatbot builder


What’s special about this tool: Cliengo offers a chatbot builder together with CRM and WhatsApp integration.


Perfect for: Companies seeking clickable chatbot without Natural Language Understanding.

Pricing: Free up to 1 chatbot and 10 leads. Paid plans from $24/month.