7 Ecommerce Chatbot Platforms (Plus How To Build Your Own In 15 Minutes)

Post by
Sten Koobas
June 30, 2021
7 Ecommerce Chatbot Platforms (Plus How To Build Your Own In 15 Minutes)

With eCommerce bots, brands can connect with customers at any time and on any device. Chatbots satisfy consumer's need for instant gratification, and give stores the ability to provide 24/7 customer service or advertise flash sales. With so many different products out there it can be overwhelming to choose the right one for your business. We have put together the best AI chatbots for eCommerce business to use.

What Is a Chatbot?

Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).

Best AI Chatbots For Ecommerce

1. AlphaChat

AlphaChat is a no-code end-to-end AI chatbot for eCommerce allowing anyone to build Natural Language Understanding Intelligent Virtual Assistants. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI chatbot for eCommerce. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free!

2. Ebi

Ebi is a chatbot platform for eCommerce utilizing IBM Watson machine learning models.

Top Features:

  • Uses IBM Watson machine learning
  • NLP technology
  • Handover to agent
  • Connect to voice

What’s special about this tool: Ebi offers custom virtual assistant development projects to build an MVP in 30 days.

Pricing: Price available on request.

3. Verloop.io

Verloop product allows creating bots for customer service automation and marketing chatbots.

Top Features:

  • E-commerce features
  • Integrations
  • Live chat
  • Custom reports

What’s special about this tool: Verloop has features for eCommerce companies seeking to automate support and increase sales.

Pricing: Pricing available on request.

4. Activechat.ai

Activechat is a platform for building smart AI chatbots for eCommerce that are bundled with a live chat tool and a conversational intelligence module.

Top Features:

  • Chatbot training
  • Chatbot builder
  • Live chat
  • Analytics module

What’s special about this tool: Activechat gives a tool for training the chatbots and connecting them to built-in live chat.

Pricing: Prices from $33/agent/month with extra agents $299/year.

5. Ultimate.ai

Ultimate.ai is a Conversational AI software for automating customer support and sales.

Top Features:

  • Language agnostic
  • CRM integrations
  • Custom machine learning models
  • Ticket automation

What’s special about this tool: Ultimate.ai allows you to build chatbots in several languages and launch customer service automation within weeks.

Pricing: Paid plans starting from €499/month. 

6. Chatfuel

Chatfuel is a no-code chatbot development platform for Facebook, Instagram and Messenger for increasing sales, reducing cost and automating support. One of the top chatbot companies in terms of popularity.

Top Features:

  • Lead qualification
  • Clickable menus
  • Integration to Facebook
  • Shopify integrations

What’s special about this tool: Chatfuel works with Facebook products and allows the creation of chatbots to engage with users on their platforms. It is a great AI chatbot for eCommerce to boost their customer support and sales.

Pricing: Free plan limited to 50 users, paid plans from $15/month.

7. Flow XO

Flow XO is a chatbot builder allowing users to build chatbots code-free to communicate with customers and connect them to live chat when needed.

Top Features:

  • Lead filtering
  • Live chat
  • Receive payments
  • Variety of integrations

What’s special about this tool: Flow XO allows accepting payments via the chatbot and is integrated to a variety of tools.

Pricing: Free for 500 interactions. Paid plans starting from $19/month.

How To Build A Chatbot In 15 Minutes

If you are looking for AI chatbots for your eCommerce , then feel free to sign-up for a free trial account with alphachat.ai. You can easily build your own natural language understanding AI chatbot with eCommerce templates that you can connect with your website.