5 Best AI Customer Service Bots

Chatbots are widely used in a variety of businesses. People are all too familiar with chatbots in a variety of businesses, ranging from everyday activities such as shopping and entertainment to professional services such as education and hospitality.

Despite the fact that it is not a human connection, chatbots are undeniably useful in a variety of professions and even play an unavoidable function in certain business segments. When used in conjunction with human operations, a good chatbot can automate a lot of labor and boost your company's productivity.

AI chatbots are becoming smarter, and their use is growing by the day, particularly in terms of boosting customer service. In this piece, I'll go through some of the best AI chatbots for business customer service that may help you improve your customer service and provide your consumers a cutting-edge experience.

What Is AI Chatbot?

An AI chatbot is a piece of artificial intelligence software that can simulate an online conversation or a chat with a user in natural language using messaging apps, websites, mobile apps, or the telephone, much like a real person. Facebook Messenger, Twitter, and Whatsapp are some of the most popular messaging platforms.

Chatbots, also known as digital assistants or robots, are computer programs that can mimic human conversations by using voice commands, text dialogues, or both.

Why Should You Leverage AI Chatbots?

An efficient AI chatbot can comprehend human capabilities, particularly what a consumer is typing or saying. Customers' intentions must be understood, and measures must be taken to respond to exactly what customers are seeking for. Because it's automatic, the secure environment of a dialogue between a chatbot and a consumer becomes a more significant consideration for any company adopting this technology. From a customer's standpoint, AI chatbots make it faster and easier to contact an online store or a company's sales department to obtain information quickly. This happens in many different customer care situations where chatbots are used.

Chatbots are being used by brands all around the world in a variety of ways. According to Forbes, 80% of marketers have begun to use chatbots. According to the Helpshift study, 37% of customers would prefer to get immediate support from a chatbot rather than wait three minutes for a human. Customer support chatbots are becoming increasingly crucial.

5 Best AI Customer Support Tools

1. AlphaChat

AlphaChat is a no-code end-to-end AI platform in customer support allowing companies to build Natural Language Understanding AI customer service bots. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free!

2. Smartloop

Smartloop is one of chatbot software companies with a product for building lead generation and sales chatbots in Facebook Messenger that also connects with their live chat tool.

Top Features:

  • Lead re-engagement
  • Live chat
  • Chatbot builder
  • Analytics

What’s special about this tool: Smartloop connects with Facebook and provides their own live chat for cases that need to be escalated to human agents.

Pricing: Free (up to 100 subscribers), paid plans starting from $10/month.

3. Chatbot.com

Chatbot.com is a platform for building conversational chatbots without coding and connecting them to live chat.  

Top Features:

  • Drag and drop builder
  • Templates
  • Live chat connection
  • AI chatbot platform

What’s special about this tool: Chatbot.com enables building chatbots for various use cases and connecting them with live agents.

Pricing: Free 14-day trial available. Paid plans starting from $50/month.

4. Tidio

Tidio is a live chat provider that also offers a chatbot builder for automating lead generation and customer support. 

Top Features:

  • Templates
  • Integrate on websites
  • Measure customer satisfaction
  • Live chat

What’s special about this tool: Tidio product has email marketing background making sales and lead generation well thought through.

Pricing: Free up to 100 chats. Paid plans starting from €18/month. 

5. Automat

Automat is a Conversational AI platform for ecommerce companies for lifting customer satisfaction and sales.

Top Features:

  • Ecommerce focus
  • Train the bot
  • Labeled product database
  • Chatbot software for website

What’s special about this tool: Automat suits well for ecommerce companies looking to lift their sales.

Pricing: Price available on request.


AI Chatbot has established itself as a critical tool for any company looking to remain ahead of the competition and improve customer experience. With the advancement of AI technology, the viability of AI chatbots will increase with time. You can expect favorable outcomes for your business if you stay up with the changes and equip your company with the most advanced AI chatbots.

If you are looking for AI customer support platforms, then feel free to sign-up for an account with alphachat.ai In just 5 minutes you can get your own natural language understanding AI chatbot that you can connect with your website.