A chatbot is a software program that comprehends customers’ questions and gives quickly helpful answers. Chatbots work without human assistance 24/7 and they most generally answer customer service related questions and generate leads for your business.
The bot is usually placed inside a chat window on the company’s website. Some bots are rule-based and use only buttons for navigation, while more advanced bots use natural language processing (NLP) to understand customer intent from free text.
Companies that allow customers to buy and sell bitcoin and other cryptocurrency benefit from chatbots by offering immediate answers to a growing customer base without increasing the customer support team. The pricing for bots varies but we have put together a pricing guide for potential buyers to consider.
Below we have highlighted the top chatbots vendors for bitcoin companies.
AlphaChat is a end-to-end chatbot platform allowing bitcoin companies to build Natural Language Understanding bot for customer service automation and lead generation. Utilize advanced features like authentication of users for personalized answers (e.g. BTC account balance info etc), APIs, co-pilot mode for agents in live chat and intelligent routing.
What’s special about this tool: Standard Package offers everything to build your own chatbot, insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts.
Pricing: 10-day free trial. Paid plans from €399/month.
Ada is a chatbot platform for cryptocurrency companies’ customer service and marketing automation and with a no code solution.
What’s special about this tool: Ada enables different service levels for people when routing from the bot to the agents based on customer profile.
Pricing: Paid plans price available on request.
Xenioo is an omnichannel chatbot platform that bitcoin companies can use for building natural language understanding chatbots.
What’s special about this tool: Xenioo allows you to train and build your chatbot with a drag and drop interface.
Pricing: Free up to 500 messages per month. Paid plans from €29/month.
Engati is a product for supporting and retaining customers for bitcoin marketplace companies with chatbots and live chat on 14+ platforms.
What’s special about this tool: Engati brings the power of chatbots and live chat into a single product and integrates across several social platforms.
Pricing: Free up to 1,000 interactions. Paid plans price available on request.
Olark is a live chat product that also offers the creation of chatbots.
What’s special about this tool: Olark connects with a live chat product so that agents can take over when the bot cannot answer questions.
Pricing: Chatbot available with Olark Pro plan. Price available on request.
Chatfuel is a no-code chatbot development platform on Facebook, Instagram and Messenger for increasing sales, reducing cost and automating support.
What’s special about this tool: Chatfuel works with Facebook products and allows to create chatbots to engage with users on their platforms.
Pricing: Free plan limited to 50 users, paid plans from $15/month.
Chatbot.com is a platform for building conversational chatbots without coding and connecting them to live chat.
What’s special about this tool: Chatbot.com enables building chatbots for various use cases and connecting them with live agents.
Pricing: Free 14-day trial available. Paid plans starting from $50/month.
Outgrow is a product for creating interactive content including chatbots for bitcoin companies to turn website visitors into leads.
What’s special about this tool: Outgrow offers a variety of interactive content tools including chatbots and quizzes.
Pricing: 7-day free trial. Paid plans from $55/month.