7 Best Chatbot Tools For Law Firms

1. What Is A Chatbot?

Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).

Chatbots are becoming more popular in the legal industry and can provide 24/7 customer service, advertise flash sales, answer basic questions, and engage with customers through social media. With so many products out there it can be overwhelming to choose the right chatbot for law firms. 

2. Best Chatbots For Law Firms

1. AlphaChat

AlphaChat is a no-code chatbot platform for law firms, allowing them to build Natural Language Understanding chatbots. The platform also offers advanced features such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing. This makes it one of the best chatbot platforms for law firms.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free.

2. Ada

Ada is a chatbot platform for customer service and marketing automation and with a no code solution. 

Top Features:

  • No code platform
  • APIs
  • Predictive suggestions
  • Smart routing

What’s special about this tool: Ada enables different service levels for people when routing from the bot to the agents based on customer profile.

Pricing: Paid plans price available on request.

3. Botsify

Botsify allows creating chatbots for websites, SMS, WhatsApp and Facebook. 

Top Features:

  • Live chat
  • WhatsApp integration
  • Answer translation
  • No coding skills needed

What’s special about this tool: Botsify provides the ability to integrate bots into WhatsApp, Messenger and SMS.

Pricing: 14-day free trial. Paid plans starting from $40/month.

4. Snatchbot

SnatchBot is a feature-rich platform for building and training chatbots for law firms.

Top Features:

  • Integration to social channels
  • Sentiment analysis
  • Speech recognition
  • Live chat

What’s special about this tool: SnatchBot offers several features like voice and NLP model training to create more advanced law chatbots.

Pricing: Free plan available. Paid plans starting from $30/month.

5. Itsalive

Itsalive provides a product for building Facebook Messenger chatbots. 

Top Features:

  • Facebook Messenger connected
  • Decision trees
  • Handover to agent
  • Broadcast to subscribers

What’s special about this tool: Itsalive is focused on Facebook Messenger bots with a variety of tools for customer service automation and marketing.

Pricing: Free up to 1,000 messages per month. Paid plans from $19/month.

6. Olark

Olark is a live chat product that also offers the creation of chatbots for law firms.

Top Features:

  • Live chat
  • Chatbot routing to agents
  • Custom development
  • Integrations to CRM

What’s special about this tool: Olark connects with a live chat product so that agents can take over when the bot cannot answer questions.

Pricing: Chatbot available with Olark Pro plan. Price available on request.

7. Tidio

Tidio is a live chat provider that also offers a chatbot builder for law firms to automate lead generation and customer support. 

Top Features:

  • Templates
  • Integrate on websites
  • Measure customer satisfaction
  • Live chat

What’s special about this tool: Tidio product has email marketing background making sales and lead generation well thought through.

Pricing: Free up to 100 chats. Paid plans starting from €18/month.