7 Best Telecom Chatbot Software Tools

Post by
Sten Koobas
June 6, 2021
7 Best Telecom Chatbot Software Tools


There are plenty of different chatbot providers out there. We made your life easier by carefully searching one of the best chatbot tools that you can use for your telecom business.

What is a chatbot?

Chatbot is a form of artificial intelligence (AI) used in messaging apps. This tool helps add convenience for customers - they are automated programs that interact with customers like a human would. In addition, tweaking telecom chatbots for your personal use, for example: authenticating users or having multilingual support can benefit your company a lot.

Best chatbot software

1. AlphaChat

AlphaChat is a no-code Conversational AI platform allowing anyone to build Natural Language Understanding chatbots and Virtual Assistants. 

Top Features:

  • Built-in Natural Language Understanding for training chatbots
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Powerful tool with insights into customer conversations (topics discussed, customer satisfaction) and statistics on bot performance. SLA and Alpha Operating System with custom code available for enterprise chatbots.

Pricing: 10-day free trial. Paid plans from €399/month.

Try out AlphaChat for free!

2. Userlike

Userlike provides a live chat product that also offers the ability to build chatbots for automation. 

Top Features:

  • Proactive chat
  • Deep analytics
  • CRM integrations
  • Handover to agents

What’s special about this tool: Intuitive and modern live chat with human handover.

Pricing: Chatbot available with the paid Business plan from €720/month.

3. Imperson

Imperson is one of the best chatbot tools for building telecom chatbots that have personalized conversation flow and proactive goal-seeking dialog.

Top Features:

  • Dashboard analytics
  • Audience segmentation
  • Chatbot software for website
  • eCommerce focus

What’s special about this tool: Imperson provides telecom chatbot solutions for quicker response times and increased sales.

Pricing: Paid plans price available on request.

4. Engati

Engati is a product for supporting and retaining customers with bots and live chats on 14+ platforms.

Top Features:

  • Omni-channel engagement
  • Trainable intelligence
  • Minimal coding required
  • Localization

What’s special about this tool: Engati brings the power of chatbots and live chat into a single product and integrates across several social platforms which makes it a good option for building a chatbot in the telecom industry.

Pricing: Free up to 1,000 interactions. Paid plans price available on request.

5. Amelia

Amelia (from IPSoft) is an AI software company that allows building job-based digital employees for external and internal customer support. 

Top Features:

  • Episodic, semantic and process memory
  • Voice integration
  • Virtual Assistant training
  • Contextual understanding

What’s special about this tool: Amelia is a no-code AI platform for creating digital assistants for a variety of use cases including internal IT and support.

Pricing: Price available on request.

6. Twilio Autopilot

Twilio Autopilot is an AI platform that enables you to build,train, and deploy AI-based chatbots for telecom contact centers.

Top Features:

  • Chatbot training
  • Speech recognition
  • Deploy in multiple channels
  • Contact center integrations

What’s special about this tool: Twilio Autopilot integrates with Twilio Flex contact center solutions and can be deployed across multiple channels.

Pricing: Messaging and chat $0.001/message, voice $0.04/minute.

7. Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. 

Top Features:

  • One click deployment
  • Speech recognition
  • Context management
  • Collects information for agents

What’s special about this tool: Amazon Lex is the same service that also powers Alexa and is integrated with contact center software Amazon Connect.

Pricing: $0.00075 / text request and $0.004 / speech request.