There are plenty of different chatbot providers out there. We made your life easier by carefully searching one of the best chatbot tools that you can use for your telecom business.
Chatbot is a form of artificial intelligence (AI) used in messaging apps. This tool helps add convenience for customers - they are automated programs that interact with customers like a human would. In addition, tweaking telecom chatbots for your personal use, for example: authenticating users or having multilingual support can benefit your company a lot.
AlphaChat is a no-code Conversational AI platform allowing anyone to build Natural Language Understanding chatbots and Virtual Assistants.
What’s special about this tool: Powerful tool with insights into customer conversations (topics discussed, customer satisfaction) and statistics on bot performance. SLA and Alpha Operating System with custom code available for enterprise chatbots.
Pricing: 10-day free trial. Paid plans from €399/month.
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Userlike provides a live chat product that also offers the ability to build chatbots for automation.
What’s special about this tool: Intuitive and modern live chat with human handover.
Pricing: Chatbot available with the paid Business plan from €720/month.
Imperson is one of the best chatbot tools for building telecom chatbots that have personalized conversation flow and proactive goal-seeking dialog.
What’s special about this tool: Imperson provides telecom chatbot solutions for quicker response times and increased sales.
Pricing: Paid plans price available on request.
Engati is a product for supporting and retaining customers with bots and live chats on 14+ platforms.
What’s special about this tool: Engati brings the power of chatbots and live chat into a single product and integrates across several social platforms which makes it a good option for building a chatbot in the telecom industry.
Pricing: Free up to 1,000 interactions. Paid plans price available on request.
Amelia (from IPSoft) is an AI software company that allows building job-based digital employees for external and internal customer support.
What’s special about this tool: Amelia is a no-code AI platform for creating digital assistants for a variety of use cases including internal IT and support.
Pricing: Price available on request.
Twilio Autopilot is an AI platform that enables you to build,train, and deploy AI-based chatbots for telecom contact centers.
What’s special about this tool: Twilio Autopilot integrates with Twilio Flex contact center solutions and can be deployed across multiple channels.
Pricing: Messaging and chat $0.001/message, voice $0.04/minute.
Amazon Lex is a service for building conversational interfaces into any application using voice and text.
What’s special about this tool: Amazon Lex is the same service that also powers Alexa and is integrated with contact center software Amazon Connect.
Pricing: $0.00075 / text request and $0.004 / speech request.