Ultimate Guide To Customer Service AI

Artificial Intelligence is increasingly pervasive in our daily lives. From streaming platforms to after-sales services, AI plays a role in our major points of contact with our favorite businesses.

Users are increasingly familiar with technology and how quick it responds, so they want immediate results and more control over the process. As a result, incorporating Conversational AI into the customer service process is no longer optional. Learn how to set yourself apart from the competition by providing fresh and improved experiences.

Why should Conversational AI be used in customer service?

Acquire the trust of your targeted users

When it comes to consumer loyalty, nothing beats prompt and efficient service. Consumers place equal value on your ability to deliver a positive experience as they do on the quality of your product or service.

If you want people to come back and fall in love with your business, you must respond to their questions quickly. Keep in mind that your customers are picky; if you don't provide a service that fits their needs, they could not choose you again.

Privacy and security

On digital channels, ensuring secure transactions and protecting your clients' data is an essential component of the service. A security incident management policy, data isolation, and data protection in conformity with privacy and auditing standards are all important components of providing effective service.

When it comes to ensuring the detection and proper handling of risks, incorporating Artificial Intelligence becomes critical.

24/7 efficient service

All communication channels are open to the user at all times using Conversational AI. Your customers need to feel that they can count on you to respond quickly and consistently.

Nothing is more aggravating than having to wait hours to fix an important problem, describing the same issue to multiple operators in different discussions, or guessing whether a product is available or not. Many consumers will be able to use conversational AI whenever they need to make a purchase, navigate through paperwork, solve difficulties, or ask questions.

Get in touch with your customers in all channels

It's no surprise that people prefer to interact over instant messaging or their preferred social media platform. You must be able to respond to them whether they contact you via Instagram Messenger or WhatsApp audio.

By using Conversational AI to automate customer support across all channels, you can provide a tailored and comprehensive experience for each engagement while remaining true to your brand's voice and tone. You can also make your replies more interesting by including complements such as movies, carousels, buttons, or forms.

Useful metrics

Conversational AI can help you increase sales, learn more about your target audience, and provide them with exactly what they want, whenever and wherever they want it. But, you might wonder, how? With information!

Getting real-time customer satisfaction metrics, reports, and data is easier than it sounds, and it's an important aspect of providing truly customer-centric service. The training, learning, and reporting capabilities in Aivo, for example, provide data on the number of transferred sessions, satisfaction, feedback, and chat reports. This way, you'll acquire useful data and be able to make data-driven business decisions.

Reduced customer service cost

Customer service automation, among other things, allows you to optimize your agents' time. While the call center or humans are ready to handle complex issues, the bot may handle FAQs, manage processes, sales, and after-sales assistance.

Plus, with a no-code solution like ours, you save time and money on setup: anyone from any team in your company can set up the bot, eliminating the need to employ a third-party provider or create a new IT staff.


Personalization is one of the major advantages of using Conversational AI with your bot: understanding your consumer, having a clear profile, and being able to give them a product or service tailored to their needs will set you apart from the competition.

Integrating AI allows you to deliver an empathetic response to each user and make recommendations based on their interests. Remember, the more tailored your service is, the more likely prospects will become customers.

Best Customer Service AI Platforms

1. AlphaChat

AlphaChat is a no-code end-to-end customer service AI platform allowing companies to build Natural Language Understanding Intelligent Virtual Assistants. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month.

Try out AlphaChat for free!

2. Activechat.ai

Activechat is a platform for building smart customer service AI chatbots that is bundled with a live chat tool and a conversational intelligence module.

Top Features:

  • Chatbot training
  • Chatbot builder
  • Live chat
  • Analytics module

What’s special about this tool: Activechat gives a tool for training the chatbots and connecting them to built-in live chat.

Pricing: Prices from $33/agent/month with extra agents $299/year.

3. Netomi

Netomi is a customer service automation platform with Natural Language Understanding  

Top Features:

  • Semantic historic ticket clustering
  • Context engine
  • Integrations to 3rd party live chat
  • Email automation

What’s special about this tool: Netomi has built automation solutions for chat and email through its intent detection and ticket clustering capabilities.

Pricing: Pricing available on request.

4. Clinc

Clinc is aimed for financial institutions that are seeking to deploy customer service AI solutions. 

Top Features:

  • Build chatbots
  • Integrations
  • Authentication

What’s special about this tool: Clinc offer organizations a way to automate their support and provide enhanced customer service ai experience.

Pricing: Pricing available on request.

5. MobileMonkey

MobileMonkey is a chatbot platform for marketing, sales and customer support for Facebook, SMS and websites.

Top Features:

  • Omnichannel
  • Facebook integration
  • Lead generation
  • Templates

What’s special about this tool: MobileMonkey integrates with various channels and has extensive features.

Pricing: Free plan available, paid plans from $21/month.

6. Drift

Drift is a chatbot builder that helps companies capture leads from your website and convert them to paying customers. 

Top Features:

  • Lead generation
  • Agent escalation
  • Visitor intelligence
  • Integrations

What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat.

Pricing: Price available on request.

7. Pandorabots

Pandorabots is a chatbot platform that comes with an IDE and allows to build code-based and no-code chatbots according to open standards.

Top Features:

  • Own your code
  • Cross-channel
  • Context aware
  • Voice enabled

What’s special about this tool: Comprehensive platform for building chatbots and writing your own code with plenty of flexibility. 

Pricing: Free sandbox. Paid plans starting from $19/month.


If you are looking for customer service AI platforms for your customer service, then feel free to sign-up for an account with alphachat.ai In just 5 minutes you can get your own natural language understanding AI chatbot that you can connect with your website.