Top 10 Customer Service Chatbot Software Platforms in 2021

Post by
Joann Klaas
    Published: 
March 22, 2021
Top 10 Customer Service Chatbot Software Platforms in 2021

Chatbots can help you automate customer support. With so many products available, it is tough to decide. To help you out, we spent hours researching the best products and here are the best ones.

Best Customer Service Chatbot Software Platforms


1. AlphaChat




AlphaChat is a no-code customer service chatbot software allowing anyone to build Natural Language Understanding chatbots and Virtual Assistants for customer support automation. 


Top Features:

  • Measure chatbot resolution rate in customer service. 
  • Reduce agent workload.
  • Built-in Natural Language Understanding and intent detection. 
  • Live chat and seamless handover to agents.
  • Measure AI answer quality.
  • Pre-trained templates for several industries. 
  • Authentication and APIs
  • Polyglot mode for multilingual support


What’s special about this tool: Powerful tool with insights into customer conversations (topics discussed, customer satisfaction) and statistics on bot performance. SLA and Alpha Operating System with custom code available for customer service chatbots. 


Pricing: 10-day free trial. Paid plans from €399/month. 


2. Rulai



Rulai is a customer support chatbot app allowing to create Virtual Assistants. 


Top Features:


  • Natural Language Understanding
  • Integrations
  • Drag and drop design console
  • Multi-channel


What’s special about this tool: Rulai enables training chatbots to understand natural language and integrate with various 3rd party tools.


Pricing: Free trial available on request. Price available on request.


3. Solvvy



Solvvy is a customer service automation software platform for building no-code workflows.


Top Features:

  • Chatbot training
  • Workflow builders
  • Multi-channel support
  • Insights and statistics


What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat. 


Pricing: Pricing available on request.


4. Chatbot.com



Chatbot.com is a platform for building conversational chatbots without coding and connecting them to live chat for customer support automation.  


Top Features:

  • Drag and drop builder
  • Templates
  • Live chat connection
  • AI chatbot platform


What’s special about this tool: Chatbot.com enables building chatbots for various use cases and connecting them with live agents.


Pricing: Free 14-day trial available. Paid plans starting from $50/month.


5. Meya



Meya is a customer support AI platform for developing customizable virtual assistants.


Top Features:


  • Multiple cloud hosting
  • Own markup language
  • 3rd party integrations
  • Customizable widget


What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.


Pricing: Paid plans starting from $799/month.


6. Engati



Engati is a product for supporting and retaining customers with bots and live chats on 14+ platforms. 


Top Features:

  • Connect to 14+ social platforms
  • Live chat
  • Minimal coding required
  • Localization


What’s special about this tool: Engati brings the power of chatbots and live chat into a single product and integrates across several social platforms.


Pricing: Free up to 1,000 interactions. Paid plans price available on request.



7. Botscrew



Botscrew provides an enterprise focused chatbot platform and offers custom development work on building chatbots.


Top Features:

  • Enterprise chatbots
  • Custom development
  • Integrations
  • Suitable for agencies


What’s special about this tool: Botscrew offers custom chatbot development on top of its own chatbot platform which can be useful for companies looking for a partner in the chatbot development journey.


Pricing: Paid plans price available on request.


8. e-bot7



E-bot7 offers a customer service chatbot solution for customer-facing conversation automation 

 

Top Features:

  • Dialog Editor
  • Virtual Assistant training
  • No-code platform
  • Integrations to 3rd party tools


What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.


Pricing: Paid plans price available on request.


9. Automat



Automat is a customer service chatbot tool for ecommerce companies for lifting customer satisfaction and sales.


Top Features:

  • Ecommerce focus
  • Train the bot
  • Labeled product database
  • Chatbot software for website


What’s special about this tool: Automat suits well for ecommerce companies looking to lift their sales.


Pricing: Price available on request.


10. GetJenny




GetJenny is a customer service chatbot system for building customer service chatbots.


Top Features:

  • Virtual Assistant training
  • Integrates with 3rd party live chat tools
  • Collect customer feedback
  • Converstion logs


What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.


Pricing: Paid plans price available on request.


What is a chatbot?

A chatbot is an interface through which the user can obtain information automatically from a software program. The UI is usually in written form (chat, messaging) and often the chatbot presents the user information with a simple multiple choice selector. Advanced AI chatbots (also known as Intelligent Virtual Assistants, a subdomain of Conversational AI) are capable of providing intent detection and resolving customer inquiries through natural language understanding. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).