Top 10 Best Ecommerce Chatbot Tools

Post by
Sten Koobas
June 21, 2021
Top 10 Best Ecommerce Chatbot Tools

Chatbot enables eCommerce companies to automate customer service and capture leads. That’s why it is important to pick the right tool to fit your needs.

What is a Chatbot?

Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).

Best Chatbot Software

1. AlphaChat

AlphaChat is a no-code end-to-end Chatbot platform allowing eCommerce companies to build Natural Language Understanding Intelligent Virtual Assistants. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month.

 Try out AlphaChat for free!

2. Ebi

Ebi is a chatbot platform for building chatbots utilizing IBM Watson machine learning models.

Top Features:

  • Uses IBM Watson machine learning
  • Multichannel deployment
  • Live chat
  • Connect to voice

What’s special about this tool: Ebi offers custom virtual assistant development projects to build an eCommerce chatbot MVP in 30 days.

Pricing: Price available on request.

3. E-bot7

E-bot7 offers a chatbot tool for customer-facing conversation automation 


Top Features:

  • Statistics and reporting
  • Virtual Assistant training
  • No-code platform
  • Integrations to 3rd party tools

What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.

Pricing: Paid plans price available on request.


Activechat is a platform for building smart eCommerce chatbots that is bundled with a live chat tool and a conversational intelligence module.

Top Features:

  • Chatbot training
  • Chatbot builder
  • Live chat
  • Analytics module

What’s special about this tool: Activechat gives a tool for training the eCommerce chatbots and connecting them to built-in live chat.

Pricing: Prices from $33/agent/month with extra agents $299/year.

5. Netomi

Netomi is a customer service automation platform with Natural Language Understanding  

Top Features:

  • Semantic historic ticket clustering
  • Context engine
  • Integrations to 3rd party live chat
  • Email automation

What’s special about this tool: Netomi has built automation solutions for chat and email through its intent detection and ticket clustering capabilities.

Pricing: Pricing available on request.

6. Clinc

Clinc is aimed for financial institutions that are seeking to deploy Conversational AI solutions. 

Top Features:

  • eCommerce sector focus
  • Build chatbots
  • Integrations
  • Authentication

What’s special about this tool: Clinc offer banks and finance sector organizations a way to automate their support and provide enhanced customer experiences for eCommerce.

Pricing: Pricing available on request.

7. MobileMonkey

MobileMonkey is a chatbot platform for marketing, sales and customer support for Facebook, SMS and websites.

Top Features:

  • Omnichannel
  • Facebook integration
  • Lead generation
  • Templates

What’s special about this tool: MobileMonkey integrates with various channels and has extensive features suitable for eCommerce.

Pricing: Free plan available, paid plans from $21/month.

8. Drift

Drift is a chatbot builder that helps companies capture leads from your website and convert them to paying customers. 

Top Features:

  • Lead generation
  • Agent escalation
  • Visitor intelligence
  • Integrations

What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat.

Pricing: Price available on request.

9. Pandorabots

Pandorabots is a chatbot platform that comes with an IDE and allows to build code-based and no-code chatbots according to open standards.

Top Features:

  • Own your code
  • Cross-channel
  • Context aware
  • Voice enabled

What’s special about this tool: Comprehensive platform for building chatbots and writing your own code with plenty of flexibility. 

Pricing: Free sandbox. Paid plans starting from $19/month.

10. Freshchat

Freshchat is a chatbot product from the freshworks family that also provides CRM and customer support software. 

Top Features:

  • Live chat
  • Train on CRM data
  • Book meetings
  • Gather leads

What’s special about this tool: Freshchat operates within the freshworks family of products that provide a variety of features.

Pricing: Paid plans starting from €69/month.