Top 10 Best Insurance Chatbot Platforms

Post by
Sten Koobas
    Published: 
July 4, 2021
Top 10 Best Insurance Chatbot Platforms

1. What Is A Chatbot?


With insurance chatbots, companies can connect with customers at any time and on any device. Chatbots satisfy consumer's need for instant gratification, and give stores the ability to provide 24/7 customer service or advertise flash sales. With so many different products out there it can be overwhelming to choose the right one for your business. We have put together the best AI chatbots for insurance companies to use

Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).

2. Best Insurance Chatbot Platforms

1. AlphaChat




AlphaChat is a no-code end-to-end Conversational AI platform allowing anyone to build Natural Language Understanding insurance chatbots. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.


Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support


What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 


Pricing: 10-day free trial. Paid plans from €399/month. 


Try out AlphaChat for free.


2. Bold360



Bold360 is a chatbot software company offering live chat and messaging automation for customer support.


Top Features:

  • Omni-channel engagement
  • Proactive AI
  • Integrations
  • Intelligent routing


What’s special about this tool: Bold360 offers comprehensive tools for automating live chat for agents and for customers.


Pricing: Price available on request.


3. Chatfuel



Chatfuel is a no-code chatbot development platform for Facebook, Instagram and Messenger for increasing sales, reducing cost and automating support for insurance companies. One of the top chatbot companies in terms of popularity.


Top Features:

  • Lead qualification
  • Clickable menus
  • Integration to Facebook
  • A/B testing


What’s special about this tool: Chatfuel works with Facebook products and allows to create insurance chatbots to engage with users on their platforms.


Pricing: Free plan limited to 50 users, paid plans from $15/month.


4. SnapEngage



SnapEngage is an insurance chatbot tool for building customer service and engagement automation through Answer and Guide Bot modules.


Top Features:

  • CRM and help desk integrations
  • Live chat and chatbots
  • Omni-channel engagement
  • WeChat integration


What’s special about this tool: SnapEngage offers Twitter, Facebook Messenger, SMS and WeChat integrations.


Pricing: Paid plans from €15/user/month (plus platform fee, billed annually).


5. Zendesk Answer Bot



Zendesk Answer Bot is a platform from the contact center software provider that allows building chatbots for insurance with the Flow Builder.


Top Features:

  • Bot collects information for agents
  • Works with a knowledge base
  • 3rd party chatbot integrations
  • Bot marketplace


What’s special about this tool: Zendesk Answer Bot is an insurance chatbot tool for building a quick bot to answer common questions and escalate complex queries to the agents. 


Pricing: Paid plans from €49/agent/month includes up to 50 AI-powered automated answers.




6. LivePerson



LivePerson is an AI chat and chatbot customer service company that provides chatbot building tools for automating insurance customer service.


Top Features:

  • Train Virtual Assistants
  • Template for insurance industry
  • Bot-to-agent routing
  • Conversation analytics


What’s special about this tool: LivePerson gives various tools for automating chat end-to-end from chatbots to intelligent routing to live agents.


Pricing: Price available on request.





7. MobileMonkey



MobileMonkey is a chatbot platform for marketing, sales and customer support for Facebook, SMS and websites.


Top Features:

  • Omnichannel
  • Facebook integration
  • Lead generation
  • Templates


What’s special about this tool: MobileMonkey integrates with various channels and has extensive features suitable for marketing agencies.


Pricing: Free plan available, paid plans from $21/month.



8. Drift



Drift is an insurance chatbot builder that helps companies capture leads from your website and convert them to paying customers. 


Top Features:

  • Capture leads
  • Agent escalation
  • Visitor intelligence
  • Integrations


What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat.


Pricing: Price available on request.


9. Dialogflow



Dialogflow is a Natural Language Understanding engine from Google to connect with your insurance chatbot.


Top Features:

  • Visual flow builder
  • Omnichannel deployment
  • Voice integrations
  • Analytics


What’s special about this tool: Dialogflow NLU can be integrated in several 3rd party Conversational AI platforms. 


Pricing: Essentials edition $0.002/request, CX edition $20 per 100 chat sessions.



10. Freshchat



Freshchat is an insurance chatbot product from the freshworks family that also provides CRM and customer support software. 


Top Features:

  • Live chat
  • Train on CRM data
  • Book meetings
  • Gather leads


What’s special about this tool: Freshchat operates within the freshworks family of products that provide a variety of features.


Pricing: Paid plans starting from €69/month