Top 10 Telecom Customer Service Conversational AI Software Tools

Post by
Sten Koobas
June 21, 2021
Top 10 Telecom Customer Service Conversational AI Software Tools

Conversational AI can interact with customers and recognize speech or text. They can answer simple or even complicated questions, as well as perform complex actions like resetting your password, manage billing or even sell products or services for telecom companies.

What is Conversational AI?

Conversational AI understands, processes and responses to human language. Using deep learning and natural language understanding (NLU), it can elevate customer’s experience for telecom companies. Their customers no longer have to feel the frustration of primitive solutions that often fall short due to narrow scope and limitations.

Best Conversational AI Software

1. AlphaChat

AlphaChat is a no-code end-to-end Conversational AI platform that enables telecom companies to build Natural Language Understanding Intelligent Virtual Assistants. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free!

2. Bold 360

Bold360 is a customer service AI software company for telecoms offering live chat and messaging automation for customer support.

Top Features:

  • Omni-channel engagement
  • Chatbot training
  • Agent co-pilot mode
  • Intelligent routing

What’s special about this tool: Bold360 offers comprehensive tools for automating live chat for agents and for customers.

Pricing: Price available on request.

3. Zendesk Answer Bot

Zendesk Answer Bot is a platform from the contact center software provider that allows building telecom conversational AI for support automation with the Flow Builder.

Top Features:

  • Bot collects information for agents
  • Easy to set up
  • 3rd party conversational AI integrations
  • Bot marketplace

What’s special about this tool: Zendesk Answer Bot is a tool for building a quick conversational AI for telecom companies to answer common questions and escalate complex queries to the agents. 

Pricing: Paid plans from €49/agent/month includes up to 50 AI-powered automated answers.

4. Hyro

Hyro is a conversational AI  platform for telecoms to converse easily, convert more and collect actionable customer insight.

Top Features:

  • Parses existing data
  • Knowledge graph
  • Virtual Assistants
  • Healthcare focus

What’s special about this tool: Focus on the healthcare, government and real estate sector.

Pricing: Paid plans price available on request.

5. GetJenny

GetJenny is a Conversational AI platform for building customer service chatbots.

Top Features:

  • Virtual Assistant training
  • 3rd party integrations
  • Collect customer feedback
  • No-code chatbot builder

What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.

Pricing: Paid plans price available on request.

6. Netomi

Netomi is a conversational AI customer service automation platform with Natural Language Understanding for telecom companies.

Top Features:

  • Semantic historic ticket clustering
  • Context engine
  • Integrations to 3rd party live chat
  • Insights and resources

What’s special about this tool: Netomi has built automation solutions for chat and email through its intent detection and ticket clustering capabilities.

Pricing: Pricing available on request.

7. Capacity

Capacity is an AI-powered support automation platform that connects the entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

Top Features:

  • Internal support automation
  • Knowledge base
  • Live chat
  • NLP for intent detection 

What’s special about this tool: Capacity helps automate internal support and provides intelligent virtual assistants for telecom companies to provide insight and answers to users’ questions for telecom companies.

Pricing: Pricing available on request.

8. Qualified

Qualified allows building conversational AI for telecom companies with their no-code product for automating your support and sales.

Top Features:

  • CRM integrations
  • Capture leads 24/7
  • User routing
  • Live chat

What’s special about this tool: Qualified provides live chat, chatbots and voice calls for telecoms.Pricing: Paid plans from $1200/month.

9. Tars

Tars is a telecom conversational AI platform allowing you to create conversational landing pages to improve your PPC conversion rate. It provides a suite of templates for conversation-based lead generation.

Top Features:

  • Lead generation forms
  • Templates for various industries
  • Separate URL for chatbots
  • CRM integration

What’s special about this tool: Tars is a good option for those seeking to convert leads better from their advertising campaigns.

Pricing: Free 14-day trial available, paid plans from $499/month.

10. Userlike

Userlike is one of the conversational AI solutions with a live chat product that also offers the ability to build chatbots for automation. 

Top Features:

  • Live chat
  • Rule-based chatbot
  • Bring your own bot
  • Handover to agents

What’s special about this tool: Handover to human agents in live chat and ability to connect your own bot to the product.

Pricing: Chatbot available with the paid Business plan from €720/month.