17 Best Conversational AI Software Platforms in 2021

Post by
Indrek Vainu
    Published: 
February 24, 2021
17 Best Conversational AI Software Platforms in 2021

Conversational AI enables companies to automate customer service and capture leads. That’s why it is important to pick the right tool to fit your needs.

With a myriad of products available, it can be difficult to decide which platforms are the top tools to use. We spent 30 hours going through dozens of products and put together a carefully curated list of top 17 Conversational AI software platforms.


What is Conversational AI?

Conversational AI is the way in which machines are built to understand and conduct conversations with people. It is a method for automating conversations to a degree where people get useful information from machines in a manner that resembles conversations between people. Intelligent Virtual Assistants are an example of Conversational AI. Using Natural Language Understanding they are trained to understand intent from what users say.



Best Conversational AI Software Platforms

1. AlphaChat


AlphaChat



AlphaChat is a no-code end-to-end Conversational AI platform allowing anyone to build Natural Language Understanding Intelligent Virtual Assistants. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.


Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support


What’s special about this tool: Standard Package offers everything for building your own AI. The product also has insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI  performance. Enables training the NLU chatbot in one language and have it automatically chat in any language. AlphaOS with DIY custom code writing available for advanced users. 


Pricing: 10-day free trial. Paid plans from €399/month. 



2. Meya


Meya


Meya is a Conversational AI chatbot program for developing customizable virtual assistants.


Top Features:


  • Multiple cloud hosting
  • Own markup language
  • 3rd party integrations
  • Customizable widget


What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.


Pricing: Paid plans starting from $799/month.

3. Hyro


Hyro


Hyro is platform that analyzes conversational data to create a basis for conversational interfaces.


Top Features:


  • Parses existing data
  • Knowledge graph
  • Virtual Assistants
  • Healthcare focus


What’s special about this tool: Focus on the healthcare, government and real estate sector. 


Pricing: Paid plans price available on request.



4. Rulai


Rulai


Rulai is a Conversational AI platform allowing to create Virtual Assistants. 


Top Features:


  • Natural Language Understanding
  • Integrations
  • Drag and drop design console
  • Multi-channel


What’s special about this tool: Rulai enables training chatbots to understand natural language and integrate with various 3rd party tools.


Pricing: Free trial available on request. Price available on request.


5. Ebi


Ebi.ai


Ebi is a Conversational AI platform for building chatbots utilizing IBM Watson machine learning models.


Top Features:


  • Uses IBM Watson machine learning
  • Multichannel deployment
  • Live chat
  • Connect to voice


What’s special about this tool: Ebi offers custom virtual assistant development projects to build an MVP in 30 days.


Pricing: Price available on request.


6. Ultimate.ai


Ultimate.ai


Ultimate.ai is a Conversational AI software for automating customer support.


Top Features:


  • Virtual Assistant training
  • CRM integrations
  • Custom machine learning models
  • Enterprise focus


What’s special about this tool: Ultimate.ai allows to build chatbots in several languages and launch customer service automation within weeks.


Pricing: Paid plans starting from €499/month.


7. e-bot7


e-bot7


E-bot7 offers a Conversational AI bot tool for customer-facing conversation automation 

 

Top Features:

  • Dialog Editor
  • Virtual Assistant training
  • No-code platform
  • Integrations to 3rd party tools


What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.


Pricing: Paid plans price available on request.


8. Aivo


aivo


Aivo is a Conversational AI and chatbots building tool for omnichannel customer service automation. 


Top Features:

  • Live chat and co-pilot mode
  • Virtual Assistant training
  • WhatsApp integration
  • Voice integration


What’s special about this tool: Aivo provides a chatbot training engine and connections to multiple platforms including Genesys, Zendesk, Zapier, Slack and Salesforce.


Pricing: Paid plans starting from $99/month + $0.15/conversation.

9. GetJenny


getjenny


GetJenny is a Conversational AI platform for building customer service chatbots.


Top Features:

  • Virtual Assistant training
  • Integrates with 3rd party live chat tools
  • Collect customer feedback
  • Converstion logs


What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.


Pricing: Paid plans price available on request.


10. Verloop.io


verloop


Verloop product allows creating bots for customer service automation and marketing chatbots.


Top Features:

  • E-commerce features
  • Bot builder 
  • Live chat
  • Analytics


What’s special about this tool: Verloop has features for e-commerce companies seeking to automate support and increase sales.


Pricing: Pricing available on request.


11. Boost.ai


boost ai


Boost offers Conversational AI for customer service automation through its no-code conversation builder. 


Top Features:


  • Virtual Assistant training
  • CRM integrations
  • Custom machine learning models
  • Connect to voice


What’s special about this tool: Boost offers a robust machine learning based conversational AI platform for the enterprise.


Pricing: Free 10-day POC. Paid plans price available on request.


12. Solvvy


solvvy


Solvvy is a chatbot and automation platform for building no-code workflows.


Top Features:

  • Chatbot training
  • Workflow builders
  • Multi-channel support
  • Insights and statistics


What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat. 


Pricing: Pricing available on request.


13. Activechat.ai


activechat ai


Activechat is a platform for building smart AI chatbots that is bundled with a live chat tool and a conversational intelligence module.


Top Features:

  • Chatbot training
  • Chatbot builder
  • Live chat
  • Analytics module


What’s special about this tool: Activechat gives a tool for training the chatbots and connect them to built-in live chat.


Pricing: Prices from $33/agent/month with extra agents $299/year.


14. Netomi


Netomi


Netomi is a customer service automation platform with Natural Language Understanding  


Top Features:

  • Semantic historic ticket clustering
  • Context engine
  • Integrations to 3rd party live chat
  • Email automation



What’s special about this tool: Netomi has built automation solutions for chat and email through its intent detection and ticket clustering capabilities.


Pricing: Pricing available on request.


15. Mindsay


Mindsay


Mindsay is a customer service automation tool which gives the possibility to build and train chatbots.


Top Features:

  • Train chatbots
  • Integrate to 3rd party tools
  • In-depth analytics
  • Multiple languages available


What’s special about this tool: With Mindsay it is possible to train the bot in multiple languages, connect to third party tools and analyze interactions.


Pricing: Pricing available on request.



16. Capacity


Capacity


Capacity is an AI-powered helpdesk and Q&A automation product that is geared towards automating support for your employees and also your customers.


Top Features:

  • Internal support automation
  • Knowledge base
  • Live chat
  • NLP for intent detection 


What’s special about this tool: Capacity helps automate internal support and provides intelligent virtual assistants to provide insight and answers to users’ questions.


Pricing: Pricing available on request.


17. Clinc


Clinc


Clinc is aimed for financial institutions that are seeking to deploy Conversational AI solutions. 


Top Features:

  • Fintech sector focus
  • Build chatbots
  • Voice integration
  • Authentication


What’s special about this tool: Clinc offer banks and finance sector organizations a way to automate their support and provide enhanced customer experiences.


Pricing: Pricing available on request.