Top 7 Law Chatbot Platforms

1. What Is A Chatbot?

With law chatbots, companies can connect with customers at any time and on any device.Chatbots are becoming more popular in the legal industry and can provide 24/7 customer service, advertise flash sales, answer basic questions, and engage with customers through social media. With so many products out there it can be overwhelming to choose the right one. We have put together the best AI chatbots for law firms to use.

Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).

2. Top Law Chatbot Platforms

1. AlphaChat

AlphaChat is a no-code chatbot platform for law firms, allowing them to build Natural Language Understanding chatbots. The platform also offers advanced features such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free.

2. Userlike

Userlike is one of the best chatbot solutions for a live chat product that also offers the ability to build chatbots for automation. 

Top Features:

  • Live chat
  • Rule-based chatbot
  • Bring your own bot
  • Handover to agents

What’s special about this tool: Handover to human agents in live chat and ability to connect your own law chatbot to the product.

Pricing: Chatbot available with the paid Business plan from €720/month.

3. Freshchat

Freshchat allows building law chatbots that also provides CRM and customer support software. 

Top Features:

  • Live chat
  • Train on CRM data
  • Book meetings
  • Gather leads

What’s special about this tool: Freshchat operates within the freshworks family of products that provide a variety of features.

Pricing: Paid plans starting from €69/month.

4. Snatchbot

SnatchBot is a feature-rich platform for building and training chatbots for a variety of industries.

Top Features:

  • Integration to social channels
  • Sentiment analysis
  • Speech recognition
  • Live chat

What’s special about this tool: SnatchBot offers several features like voice and NLP model training to create more advanced law chatbots.

Pricing: Free plan available. Paid plans starting from $30/month.

5. Quriobot

Quriobot is a drag and drop chatbot designer for companies seeking to create conversations that match your brand.

Top Features:

  • Multi-user accounts
  • Connect to social channels
  • Dedicated landing page
  • Access for agencies

What’s special about this tool: Quriobot has user access management and reporting available for law firms to use their tool conveniently for several customers.

Pricing: Free up to 500 chats per month. Paid plans from €9 per month.

6. Flow XO

Flow XO is a chatbot builder allowing users to build legal chatbots code-free to communicate with customers and connect them to live chat when needed.

Top Features:

  • Lead filtering
  • Live chat
  • Receive payments
  • Variety of integrations

What’s special about this tool: Flow XO allows accepting payments via the chatbot and is integrated to a variety of tools.

Pricing: Free for 500 interactions. Paid plans starting from $19/month.

7. Drift

Drift is a law chatbot builder that helps companies capture leads from your website and convert them to paying customers. 

Top Features:

  • Lead generation
  • Agent escalation
  • Visitor intelligence
  • Deep integrations

What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat.

Pricing: Price available on request.