9 Best Legal Chatbot Software Tools

1. What Is A Chatbot?

With legal chatbots, companies can connect with customers at any time and on any device.Chatbots are becoming more popular in the legal industry and can provide 24/7 customer service, advertise flash sales, answer basic questions, and engage with customers through social media. With so many products out there it can be overwhelming to choose the right one. We have put together the best AI chatbots for legal companies to use.

Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).

2. Top Legal Chatbot Software Tools

1. AlphaChat

AlphaChat is a no-code chatbot platform for legal companies, allowing them to build Natural Language Understanding chatbots. The platform also offers advanced features such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. 

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free.

2. Cliengo

Cliengo allows the creation of legal chatbots to increase sales and automate marketing.

Top Features:

  • Live chat
  • WhatsApp and Facebook integration
  • CRM 
  • Chatbot builder

What’s special about this tool: Cliengo offers a chatbot builder together with CRM and WhatsApp integration.

Pricing: Free up to 1 chatbot and 10 leads. Paid plans from $24/month.

3. ManyChat

ManyChat is one of the top legal chatbot companies for SMS and Facebook Messenger. The product is designed to generate sales, leads, and engage with customers.

Top Features:

  • Personalized experiences for sales
  • Facebook integration
  • Chatbot templates
  • CRM integrations

What’s special about this tool: Manychat is one of chatbot software companies with a large community and specializes in sales and marketing chatbots in Facebook.

Pricing: Free up to 1,000 contacts. Paid plans starting from $10/month.

4. Outgrow

Outgrow is a product for creating interactive content to turn legal chatbot users into leads.

Top Features:

  • Industry templates
  • Interactive quizzes
  • Analytics
  • Customizable widget

What’s special about this tool: Outgrow offers a variety of interactive content tools including chatbots and quizzes.

Pricing: 7-day free trial.  Paid plans from $55/month.

5. Xenioo

Xenioo is an omnichannel chatbot platform for building natural language understanding legal chatbots. 

Top Features:

  • Social platform integrations
  • Train the chatbot
  • Teams and users
  • API integrations

What’s special about this tool: Xenioo allows you to train and build your chatbot with a drag and drop interface.

Pricing: Free up to 500 messages per month. Paid plans from €29/month.

6. Flow XO

Flow XO is a chatbot builder allowing users to build legal chatbots code-free to communicate with customers and connect them to live chat when needed.

Top Features:

  • Lead filtering
  • Live chat
  • Receive payments
  • Variety of integrations

What’s special about this tool: Flow XO allows accepting payments via the chatbot and is integrated to a variety of tools.

Pricing: Free for 500 interactions. Paid plans starting from $19/month.

7. Drift

Drift is a chatbot builder that helps companies capture leads from your website and convert them to paying customers. 

Top Features:

  • Lead generation
  • Agent escalation
  • Visitor intelligence
  • Deep integrations

What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat.

Pricing: Price available on request.

8. Botsify

Botsify allows creating legal chatbots for websites, SMS, WhatsApp and Facebook. 

Top Features:

  • Live chat
  • Integrations
  • Multilinguality
  • No-code builder

What’s special about this tool: Botsify provides the ability to integrate AI insurance chatbots into WhatsApp, Messenger and SMS.

Pricing: 14-day free trial. Paid plans starting from $40/month.

9. MobileMonkey

MobileMonkey is a chatbot platform for marketing, sales and customer support for Facebook, SMS and websites.

Top Features:

  • Omnichannel
  • Facebook integration
  • Lead generation
  • Templates

What’s special about this tool: MobileMonkey integrates with various channels and has extensive features suitable for legal companies.

Pricing: Free plan available, paid plans from $21/month.