7 Best Retail Chatbot Tools

1. What Is A Retail Chatbot?

A Retail chatbot is a fully automated software that has a conversation with your users to capture and qualify leads in your digital marketing campaigns.

Chatbots are becoming more popular in the retail industry and can provide 24/7 customer service, advertise flash sales, answer basic questions, and engage with customers through social media. With so many retail chatbot examples out there it can be overwhelming to choose the right one. We have put together the best AI retail chatbots to use.

2. Best Retail Chatbot Software Tools

1. AlphaChat

AlphaChat is a no-code chatbot platform for retail companies, allowing them to build Natural Language Understanding chatbots. The platform also offers advanced features such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing and chatbot templates for retail and ecommerce industry.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support
  • Industry templates

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. This makes it one of the best retail chatbot examples.

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free.

2. Outgrow

Outgrow is a product for creating interactive content to turn retail chatbot users into leads.

Top Features:

  • Industry templates
  • Interactive quizzes
  • Analytics
  • Customizable widget

What’s special about this tool: Outgrow offers a variety of interactive content tools including chatbots and quizzes.

Pricing: 7-day free trial.  Paid plans from $55/month.

3. Chatfuel

Chatfuel is a no-code chatbot development platform for Facebook, Instagram and Messenger for increasing sales, reducing cost and automating support. One of the top chatbot companies in terms of popularity.

Top Features:

  • Lead qualification
  • Clickable menus
  • Integration to Facebook
  • A/B testing

What’s special about this tool: Chatfuel works with Facebook products and allows the creation of retail chatbots to engage with users on their platforms.

Pricing: Free plan limited to 50 users, paid plans from $15/month.

4. ManyChat

ManyChat is one of the top chatbot companies building chatbots for Facebook Messenger and SMS. The product is geared towards driving sales, getting more leads and engaging with customers.

Top Features:

  • Large community
  • Facebook integration
  • Templates
  • CRM integrations

What’s special about this tool: Manychat is one of chatbot software companies with a large community and specializes in sales and marketing chatbots in Facebook.

Pricing: Free up to 1,000 contacts. Paid plans starting from $10/month.

5. Drift

Drift is a real estate chatbot builder that helps companies capture leads from your website and convert them to paying customers. 

Top Features:

  • Lead generation
  • Prioritizes target accounts
  • Visitor insights
  • Deep integrations

What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat, which makes it perfect for building real estate chatbots.

Pricing: Price available on request.

6. Chatbot.com

Chatbot.com is a platform for building conversational retail chatbots without coding and connecting them to live chat.  

Top Features:

  • Drag and drop builder
  • Templates
  • Live chat connection
  • AI chatbot platform

What’s special about this tool: Chatbot.com enables building chatbots for various use cases for example in retail and connecting them with live agents.

Pricing: Free 14-day trial available. Paid plans starting from $50/month.

7. Smartloop

Smartloop is one of retail chatbot examples where companies can build lead generation and sales chatbots in Facebook Messenger that also connects with their live chat tool.

Top Features:

  • Lead re-engagement
  • Live chat
  • Chatbot builder
  • Analytics

What’s special about this tool: Smartloop connects with Facebook and provides their own live chat for cases that need to be escalated to human agents.

Pricing: Free (up to 100 subscribers), paid plans starting from $10/month.