Top 11 Retail AI Chatbot Software Platforms

Post by
Indrek Vainu
September 1, 2021
Top 11 Retail AI Chatbot Software Platforms

1. What Is A Retail Chatbot?

A Retail chatbot is a fully automated software that has a conversation with your users to capture and qualify leads in your digital marketing campaigns.

Chatbots are becoming more popular in the retail industry and can provide 24/7 customer service, advertise flash sales, answer basic questions, and engage with customers through social media. With so many retail chatbot examples out there it can be overwhelming to choose the right one. We have put together the best AI retail chatbots to use.

2. Best Retail Chatbot Software Tools

1. AlphaChat

AlphaChat is a no-code chatbot platform for retail companies, allowing them to build Natural Language Understanding chatbots. The platform also offers advanced features such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing and chatbot templates for retail and ecommerce industry.

Top Features:

  • Built-in Natural Language Understanding for training Virtual Assistants
  • Live chat and seamless handover to agents
  • Authentication and APIs
  • Polyglot mode for multilingual support
  • Industry templates

What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts. This makes it one of the best retail chatbot examples.

Pricing: 10-day free trial. Paid plans from €399/month. 

Try out AlphaChat for free.

2. Drift

Drift is a retail chatbot builder that helps companies capture leads from your website and convert them to paying customers. 

Top Features:

  • Lead generation
  • Prioritizes target accounts
  • Visitor insights
  • Deep integrations

What’s special about this tool: Drift is focused on conversational sales and marketing through automation, chat and video chat, which makes it perfect for building retail chatbots.

Pricing: Price available on request.

3. Ada

Ada is a chatbot platform for customer service and marketing automation and with a no code solution. 

Top Features:

  • No code platform
  • APIs
  • Predictive suggestions
  • Smart routing

What’s special about this tool: Ada enables different service levels for people when routing from the bot to the agents based on customer profile.

Pricing: Paid plans price available on request.

4. ManyChat

ManyChat is one of the top chatbot companies building chatbots for Facebook Messenger and SMS. The product is geared towards driving sales, getting more leads and engaging with customers.

Top Features:

  • Large community
  • Facebook integration
  • Templates
  • CRM integrations

What’s special about this tool: Manychat is one of chatbot software companies with a large community and specializes in sales and marketing chatbots in Facebook.

Pricing: Free up to 1,000 contacts. Paid plans starting from $10/month.

5. Imperson

Imperson is one of the best chatbot tools for building retail chatbots that understand natural language for marketing and customer support. 

Top Features:

  • Lead generation
  • Audience segmentation
  • Chatbot software for website
  • Retail focus

What’s special about this tool: Imperson provides online retailers a chatbot solution for quicker response times and increased sales.

Pricing: Paid plans price available on request.

6. is a platform for building conversational retail chatbots without coding and connecting them to live chat.  

Top Features:

  • Drag and drop builder
  • Templates
  • Live chat connection
  • AI chatbot platform

What’s special about this tool: enables building chatbots for various use cases for example in retail and connecting them with live agents.

Pricing: Free 14-day trial available. Paid plans starting from $50/month.

7. Smartloop

Smartloop is one of retail chatbot examples where companies can build lead generation and sales chatbots in Facebook Messenger that also connects with their live chat tool.

Top Features:

  • Lead re-engagement
  • Live chat
  • Chatbot builder
  • Analytics

What’s special about this tool: Smartloop connects with Facebook and provides their own live chat for cases that need to be escalated to human agents.

Pricing: Free (up to 100 subscribers), paid plans starting from $10/month.

8. Xenioo

Xenioo is an omnichannel chatbot platform for building natural language understanding chatbots. 

Top Features:

  • Social platform integrations
  • Train the chatbot
  • Teams and users
  • API integrations

What’s special about this tool: Xenioo allows you to train and build your chatbot with a drag and drop interface.

Pricing: Free up to 500 messages per month. Paid plans from €29/month.

9. Itsalive

Itsalive provides a product for building Facebook Messenger chatbots. 

Top Features:

  • Facebook Messenger connected
  • Decision trees
  • Handover to agent
  • Broadcast to subscribers

What’s special about this tool: Itsalive is focused on Facebook Messenger bots with a variety of tools for customer service automation and marketing.

Pricing: Free up to 1,000 messages per month. Paid plans from $19/month.

10. is one of the best chatbot tools for chat automation and conversion enhancement platform aimed for retail companies.

Top Features:

  • Shopify integration
  • Shop quiz
  • Opt-in tools

What’s special about this tool: is focused on retail companies looking to increase their growth through conversion tools like shop quiz, opt-ins and messaging automation.

Pricing: 14-day free trial. Paid plans from $29/month.

11. Botscrew

Botscrew provides an enterprise focused chatbot platform and offers custom development work on building chatbots.

Top Features:

  • Enterprise chatbots
  • Custom development
  • Integrations
  • Suitable for agencies

What’s special about this tool: Botscrew offers custom chatbot development on top of its own chatbot platform which can be useful for companies looking for a partner in the chatbot development journey.

Pricing: Paid plans price available on request.